Lead Client Systems Engineer

Prime Healthcare; Ontario; On-site; USD 90,000 - 213,000; Full time

Job summary

A leading healthcare organization is seeking a Lead Client Systems Engineer to provide strategic leadership in deploying and maintaining Epic’s client-side infrastructure. The role involves ensuring system stability and security, mentoring team members, and optimizing user experience. Candidates should have a strong background in Epic EHR systems, technical expertise, and a willingness to travel. Competitive compensation and a comprehensive benefits package are offered.

Benefits

Paid time off

401K

Medical

Dental

Vision

Tuition reimbursement

Voluntary benefits

Qualifications

• 5+ years of experience with Epic EHR systems in a technical role.
• Epic certification(s) in modules such as Epic Bridges, EpicCare, Hyperspace.
• Willingness to travel up to 50% of the time.

Responsibilities

• Provide strategic leadership for deploying and maintaining Epic’s client-side infrastructure.
• Ensure stability, performance, and security of Epic Hyperspace and integrations.
• Mentor team members and oversee custom programming and system integrations.

Skills

Troubleshooting

Healthcare IT

Networking

Security

Education

Bachelor’s degree in information technology

Bachelor’s degree in Computer Science

Bachelor’s degree in Healthcare Informatics

Tools

Citrix

VMware

SCCM

PowerShell

Batch

VBScript

Job description

Overview

Prime Healthcare is an award-winning health system headquartered in Ontario, California. Operating 51 hospitals and over 360 outpatient locations across 14 states, we provide more than 2.5 million patient visits annually. With nearly 57,000 employees and physicians, Prime Healthcare is one of the nation's leading health systems. Eighteen of our hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. We are actively seeking new members to join our corporate team!

Prime Healthcare is an equal employment opportunity employer. We prohibit discrimination and harassment based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (as permitted by law), disability, military status, genetic information, or any other protected category. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Privacy Notice for California Applicants: https://www.primehealthcare.com/wp-content/uploads/2024/04/Notice-at-Collection-and-Privacy-Policy-for-California-Job-Applicants.pdf

Responsibilities

The Lead Client Systems Engineer provides strategic leadership for deploying, maintaining, and optimizing Epic’s client-side infrastructure. This role ensures the stability, performance, and security of Epic Hyperspace, enterprise printing, and third-party integrations across clinical and operational environments. Key responsibilities include setting technical standards, driving best practices, leading initiatives to enhance system reliability and user experience, providing hands-on technical expertise, mentoring team members, and overseeing custom programming and system integrations. The role requires independent judgment, effective prioritization, and meeting deadlines.

Qualifications

Required qualifications:

• Bachelor’s degree in information technology, Computer Science, Healthcare Informatics, or a related field.
• 5+ years of experience with Epic EHR systems in a technical role.
• Epic certification(s) in modules such as Epic Bridges, EpicCare, Hyperspace, etc.
• Experience supporting Epic client systems in healthcare IT.
• Strong knowledge of Windows-based environments and Epic Hyperspace deployment.
• Familiarity with Citrix, VMware, SCCM, and application delivery technologies.
• Understanding of networking, security, and Active Directory policies related to Epic.
• Excellent troubleshooting skills and ability to work in a fast-paced environment.
• Understanding hospital operations and IT applications in healthcare.
• Willingness to travel up to 50% of the time.

Preferred qualifications:

• Epic Client Systems Administrator (ECSA) certification or similar.
• Experience with automation tools for Epic deployments.
• Scripting knowledge (PowerShell, Batch, VBScript) for system administration.

Prime Healthcare offers competitive compensation and a comprehensive benefits package, including paid time off, 401K, medical, dental, vision, tuition reimbursement, and voluntary benefits. The estimated annual total rewards range from $90,126.40 to $212,139.20. The exact starting salary will be determined based on experience, education, and credentials.