Lead Associate

WTW; Toronto; Hybrid; CAD 65,000 - 85,000; Full time

Job summary

Willis Canada helps clients quantify, mitigate and transfer risk for multinational commercial needs. The Lead Associate supports day-to-day servicing, drafts submissions, and builds client proposals within a specialized team.

The role requires 5+ years in commercial underwriting or brokerage, fluent French and English, and strong communication and organizational skills. Hybrid/virtual work is offered in Canada.

Qualifications

• Must hold AMF Quebec license or RIBO license and complete ongoing education
• Insurance industry experience in Commercial Underwriting or Commercial Brokerage
• Bilingual in French and English with strong written and verbal communication
• Proficient with agency management software, Adobe PDF, Microsoft Office and proprietary applications
• Strong interpersonal, organizational, and multitasking abilities

Responsibilities

• Support day-to-day servicing of large multinational commercial clients
• Collaborate with internal teams to document strategy meetings and manage communications
• Draft exposure and underwriting information and deliver client updates
• Coordinate and support placements, endorsements, and audits
• Prepare complete submissions for placement and client proposals
• Deliver binders and policies with appropriate transmittal letters
• Assist with billing, renewals, and client invoicing processes
• Attend client meetings as required
• Maintain accurate account management information in systems

Skills

Bilingual French/English

Verbal and written communication

Interpersonal skills

Multitasking

Organizational skills

Customer service

Technology proficiency

Independent work

Time management

Education

AMF Quebec license / RIBO

Tools

Agency management software

Adobe PDF

Microsoft Office

Proprietary applications

Job description

We know how companies can unlock potential through effective risk management. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. The result is a new way of embracing risk that drives superior results.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

The Lead Associate is responsible for supporting the day-to-day servicing of large multinational commercial clients within Willis Canada’s Incoming Specialty Group, working closely with clients, colleagues and WTW’s global network in a specialized team environment.

• Collaborate and communicate with the Network to process, invoice, deliver, and service globally placed North American policies.
• Collaborate with the internal team to document internal and external strategy meetings.
• Draft exposure and underwriting information, deliver to client, and gather updates from the client.
• Coordinate and support all day-to-day client service and consultation.
• Develop complete and accurate submissions for Placement.
• Collaborate with Placement specialists throughout the placement process, and communicate and gather information to/from the client.
• Design and build full client proposal, including the coverage comparison provided by Placement.
• Request and obtain binders from insurers and perform or obtain the second set of eyes review as applicable.
• Deliver binders and/or policies to client with appropriate transmittal letters.
• Assist with follow-ups to client for subjectivities.
• Collaborate with the internal team to request and process endorsements and audits.
• Collaborate with Associates and other appropriate resources to draft fee agreement(s) as applicable.
• Collaborate and communicate with Domestic and Global Center teams (e.g. Accounting, Certificate Center, Renewal Services, Policy Checking) to smoothly and effectively complete joint work/process steps including billing of premiums and fees.
• Maintain account management information in appropriate systems.
• Assist with unlicensed placement due diligence process. Complete documentation associated with filings.
• Request and verify the accurate delivery of agency bill invoices and coordinate with accounting as applicable, including calculating premium and tax allocations.
• Secure Premium Financing quotes and deliver to client.
• Assist with billing adjustments as requested by Associates.
• Complete review checklists and deliver the final policy check letter to client if no discrepancies found.
• Complete policy checks, review checklists, and deliver the final policy letter to client if no discrepancies found.
• Complete the Certificate template as needed to allow the Certs Team to issue certificates.
• Attend client meetings as required.

The Requirements

• Must achieve and maintain an insurance (AMF Quebec license, RIBO) license and complete various continuing education activities as needed
• Insurance industry experience and knowledge preferred
• Minimum 5+ years of relevant working experience in a Commercial Underwriting or Commercial Broker environment
• Possesses effective verbal and written communication skills.
• Bilingual proficiency in French and English.
• Technological acumen to adapt to multitude of technology-based systems, including agency management software, Adobe PDF applications, Microsoft Office Suite, and proprietary applications.
• Possesses excellent interpersonal skills
• Ability to handle multiple priorities using sound judgment and resourcefulness in a fast-paced environment.
• Must be results-oriented
• Ability to provide superior customer service to the client and the insured
• Strong organizational skills in prioritizing duties and multi-tasking, with the ability to consistently meet deadlines
• Independently carry out specific assignments and tasks

This position is based in Canada and is open for hybrid/virtual work, subject to business needs.

Compensation

The base salary compensation range being offered for this role is $65,000 - $85,000 CAD per year.

This role is also eligible for an annual short-term incentive bonus.

Artificial intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.

This job posting is an advertisement for an existing vacancy.