Labour & Employee Relations Lead — Hybrid (Canada)

Swissport; Mississauga; Hybrid; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Group insurance plan

Group RRSP

Parking included

Vacation plan upon hire

On-site gym

Incentive program (bonuses)

Employee assistance program

ID90 Travel

Perkopolis

Job summary

Swissport Canada is seeking a Labour and Employee Relations Manager to partner with leaders nationwide and provide expert guidance on labour and employee relations, ensuring fair, compliant practices across the organization.

The role supports operational leaders, leads discipline and grievances, participates in CBA negotiations, and helps shape HR policies and employee engagement across Swissport Canada. Bilingual English/French communication is essential.

Qualifications

• Bachelor’s degree in human resources management, industrial relations or related field.
• Minimum of 5 years of progressive HR experience with a strong focus on labour relations in a unionized environment.
• Leadership experience leading a team is a plus.
• CHRP designation strongly preferred.
• Knowledge of Canadian labour and employment legislation; Canada Labour Code is an asset.
• Experience in aviation/airport services or fast-paced operational industries is an asset.
• Excellent verbal and written communication in English and French.

Responsibilities

• Interpret and apply collective agreements and company policies.
• Guide on disciplinary matters and employee relations issues.
• Address union concerns, investigate complaints, and manage cases.
• Prepare for and participate in labour-management committees.
• Manage grievances and coordinate with union representatives toward resolution.
• Prepare arbitration cases and coordinate with legal counsel.
• Train managers on collective agreements, HR policies, and procedures.
• Support CBA negotiations through proposal preparation and participation.
• Oversee complaint tracking, follow-ups, and resolution across Canadian stations.
• Update, develop, and implement HR policies and procedures as required.
• Drive employee engagement initiatives that enhance employee experience and satisfaction.
• Ensure federal compliance reporting and governance requirements (Pay Equity, Accessibility, Diversity and Inclusion).
• Monitor employee relations trends and recommend improvements.

Skills

Bilingual EN/FR

HR leadership

Performance management

Education

Bachelor’s degree in HR/IR or related field

CHRP designation

Job description

Swissport Canada is seeking a Labour and Employee Relations Manager to partner with leaders nationwide and provide expert guidance on labour and employee relations, ensuring fair, compliant practices across the organization.

The role supports operational leaders, leads discipline and grievances, participates in CBA negotiations, and helps shape HR policies and employee engagement across Swissport Canada. Bilingual English/French communication is essential.