Laboratory Office Assistant

DNAme Corp.; Vaughan; On-site; CAD 35,000 - 41,000; Full time

Job summary

A leading company in genetic testing is seeking a Laboratory Office Assistant to manage front office operations, provide customer service, and support management tasks. This full-time position offers a competitive salary and a comprehensive benefits package after a three-month probation period.

Benefits

Dental care

Vision care

Life insurance

Qualifications

• 1 year of front desk, office, or administrative experience preferred.
• Experience in lab reporting or healthcare customer service is a plus.

Responsibilities

• Manage front office reception and handle incoming calls.
• Generate and format laboratory test result reports.
• Provide excellent customer service to clients.

Skills

Communication

Attention to Detail

Customer Service

Organizational Skills

Time Management

Interpersonal Skills

Education

College or university degree in a biological sciences field

Bachelor's degree (Science background preferred)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Job Title: Laboratory Office Assistant
Location: 9131 Keele St, Unit A5, Concord, Ontario
Job Type: Full-Time, On-Site
Salary: Starting from $35,000 per year
Schedule: Monday to Friday, 8-hour shifts – 9am-5pm or 10am-6pm

About Us:
DNAme Corp. – the human DNA diagnostic laboratory behind DNA Allure – is a leader in genetic testing and diagnostics. We provide advanced DNA testing services across prenatal, forensic, and diagnostic applications. Learn more about us at www.dnaallure.com, www.prenatalgeneticlab.com, www.forensicgeneticslab.com, and www.dnamelab.com.

We are currently seeking a motivated and detail-oriented Laboratory Office Assistant to join our team. This is a permanent, full-time in-office role.

Key Responsibilities:

• Manage front office reception and handle incoming calls.
• Sort and distribute incoming mail and email; coordinate internal communications.
• Generate and format laboratory test result reports.
• Provide excellent customer service to clients: send DNA test kits, deliver results, and manage case documentation.
• Support upper management with day-to-day administrative and operational tasks.

Qualifications:

• Education: College or university degree in a biological sciences field is required.
• Experience:
• At least 1 year of front desk, office, or administrative experience (preferred).
• Skills:
• Strong verbal and written communication abilities.
• Strong attention to detail.
• Professional, courteous, and customer-focused demeanor.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Highly organized, adaptable, and efficient in time management.
• Team-oriented with a positive attitude and strong interpersonal skills.
• Ability to write clear and professional correspondence (emails, memos, letters).

Additional Information:

• A three-month probation period is required for all new employees.
• Upon successful completion of the probation period, a comprehensive benefits package is offered, including:
• Dental care
• Vision care
• Life insurance

Preferred:

• Valid driver’s license
• Bachelor's degree (Science background preferred)
• Familiarity with lab reporting or healthcare customer service

How to Apply:

Please send your resume to our HR team – [e-mail] or directly reply online via Indeed.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From $35,000.00 per year

Benefits:

• Dental care
• Life insurance
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Language:

• English (preferred)

Work Location: In person