L2 Desktop Support Engineer

Tata Consultancy Services; Ontario; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading company is seeking an L2 Desktop Support Engineer to provide technical assistance and support to end users. Responsibilities include troubleshooting hardware and software issues, managing incidents, and coordinating with vendors. This entry-level position offers a full-time role in the IT Services and Consulting industry, with opportunities for growth and development.

Qualifications

• Experience with ServiceNow ticketing system.
• Strong understanding of hardware, software, and network troubleshooting.

Responsibilities

• Provide technical assistance and support to end users.
• Install and troubleshoot desktop/laptop hardware and peripherals.
• Manage end-user incidents and requests.

Skills

Communication

Troubleshooting

Tools

ServiceNow

Job description

Join to apply for the L2 Desktop Support Engineer role at Tata Consultancy Services.

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Responsibilities:

1. Provide technical assistance and support to end users, resolving hardware and software issues.
2. Install and troubleshoot desktop/laptop hardware, printers, scanners, and peripheral devices.
3. Respond to and document end user inquiries, maintaining accurate records.
4. Manage hardware warranty repairs and perform inventory activities.
5. Coordinate with third-party vendors and escalate issues when necessary.
6. Support infrastructure tasks based on instructions from specialized teams.
7. Manage end-user incidents and requests, including plant-specific IT requests.
8. Provide on-site operational support for data center and server room equipment.
9. Maintain knowledge base and contribute to SLA/KPI management.

Requirements:

• Ability to work across multiple sites and travel as needed.
• Physical fitness to navigate large areas.
• Flexibility to work after hours and weekends if required.
• Experience with ServiceNow ticketing system.
• Strong understanding of hardware, software, and network troubleshooting.
• Ability to handle tasks related to infrastructure equipment under remote guidance.
• Excellent communication and documentation skills.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industry: IT Services and Consulting
• Base Salary Range: $50,000 - $65,000 per annum