Knowledge Specialist - Winter 2027 Co-op

Socket.dev; Kitchener; On-site; CAD 40,000 - 51,000; Full time

Benefits offered by this job

Tuition reimbursement up to CAD 4,000

2 Paid volunteer days

Flexible work arrangements

Home internet reimbursement

Job summary

D2L in Canada is seeking a Knowledge Specialist to collaborate with the Knowledge and Localization Team to provide multilingual content for customers. Your main responsibilities include creating how-to video tutorials in multiple languages, conducting quality-assurance reviews of product translations, and acquiring multilingual product screenshots for help documentation and release notes.

You will work with the team to address client needs for multilingual content and quickly learn new tools and

Qualifications

• Proactive and independent work ethic in a demanding environment.
• Excellent problem-solving abilities.
• Fluency in at least one language other than English (e.g., Canadian French, Spanish, Portuguese, Dutch, or Arabic).
• Ability to independently complete all deliverables on time.
• Availability to work Monday to Friday, 9am to 5pm.
• Familiarity with AI tools such as ChatGPT/CoPilot.

Responsibilities

• Develop how-to video tutorials in multiple languages.
• Partner with Localization Team to ensure the quality of product translations.
• Collaborate with Knowledge and Localization Team to produce and distribute multilingual content.
• Oversee and manage publishing queues to review and publish content.

Skills

Proactive mindset

Problem-solving

Multilingual fluency

AI tooling familiarity

Weekday availability

AI tools (ChatGPT/CoPilot)

Education

University/college student

Courses in communication/technical writing

Tools

GitHub

MadCap Flare

Canva

Job description

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.

Are you eligible for co-op at D2L?

Our co-op roles are open to applicants who are:

• Currently enrolled in a post-secondary program, and will not graduate prior to this co-op role (preference for students enrolled in an official co-op program)
• Able to work 40 hours per week
• Able to work in-person from a D2L office (office location dependent on role)

Job Summary:

As a Knowledge Specialist, you will collaborate with the Knowledge and Localization Team to provide multi-lingual content for our customers. Your main responsibilities will include creating how-to video tutorials in multiple languages, conducting quality-assurance reviews of our product translations, and acquiring multi-lingual product screenshots for our help documentation and release notes. Additionally, you will work with the team to address client needs for multi-lingual content. As a successful Knowledge Specialist, you will quickly learn and adapt to new tools, technologies, and processes with ease.

How Will I Make an Impact?

• Work with the Knowledge Team to develop how-to video tutorials.
• Partner with the Localization Team to ensure the quality of product translations.
• Collaborate with the Knowledge and Localization Team to produce and distribute multi-lingual content.
• Oversee and manage publishing queues to review and publish content created by D2L colleagues.

What you’ll bring to the role:

Must have:

• Proactive and independent work ethic in a demanding environment.
• Excellent problem-solving abilities.
• Fluency in at least one language other than English (preferably Canadian French, Mexican Spanish, Brazilian Portuguese, Dutch, or Arabic).
• Capability to independently complete all deliverables related to customer and D2L needs in a timely and trackable manner.
• Availability to work Monday to Friday, 9am to 5pm.
• Familiarity and interest in AI tools (ChatGBT, CoPilot,etc.)

Nice to have:

• Experience with GitHub as a platform for version control.
• Experience with MadCap Flare as a content management system.
• Experience in technical writing, particularly for software and process documentation.
• Experience with Canva in creating how-to video tutorials.

EDUCATION REQUIREMENTS:

• Currently enrolled in a university or college program
• Completion of courses in the areas of communication, technical writing, rhetoric, and/or courses with a strong persuasive writing component considered an asset.

The expected weekly salary range for a student hire in this role is listed below. The base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and school specific salary surveys.

Weekly Salary Range

$880 — $1,120 CAD

Don’t meet every single requirement?

We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome:

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:

• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
• 2 Paid Days off for SkillsWave-related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.