Kitchen Team Member

Splitsville Entertainment Inc.; Richmond Hill; Hybrid; CAD 19,000 - 25,000; Full time

Benefits offered by this job

50% off food when working

$1 bowling

Ongoing training and development

Access to in-house management training

Job summary

Splitsville Entertainment Inc. is seeking a Kitchen Team Member to help prepare, cook and deliver our family-friendly food options for guests in Richmond Hill, Ontario. You’ll follow recipes, maintain high hygiene standards and ensure quick, friendly service.

You’ll work as part of a team, stay calm under pressure, multitask across prep, service and cleanup, and participate in on-site training programs. Flexible days, nights, weekends and holidays; on-site role with growth opportunities.

Qualifications

• Guest service is essential and must be friendly and professional.
• Interest in bowling is a plus and helps customer interactions.
• Excellent communication and interpersonal skills are required.
• Ability to work well in a team and support shift goals.
• Ability to multitask and stay calm in busy periods.
• Flexible schedule including days, nights, weekends and holidays.

Responsibilities

• Provide friendly and exceptional guest service at all times.
• Assist guests with setting up their bowling experience.
• Answer the phone and handles guest inquiries.
• Prepare great tasting food adhering to all recipes and specifications.
• Be aware of all promotions, specials, and current pricing.
• Ensure ongoing guest satisfaction by checking in after delivery of food and maintaining cleanliness.
• Adhere to health and safety policies and procedures.

Skills

Guest service passion

Bowling enthusiast

Positive attitude

Communication skills

Team player

Multitasking under pressure

Flexible schedule

Job description

The Why...

Join Splitsville as a Kitchen Team Member and in return you'll get:

• 50% off food when you are working
• $1 bowling
• Ongoing training and development, with the opportunity to fast track your career
• Access to our in-house management training programs
• Mental health support benefits

The What...

As our Kitchen Team Member, you’ll play a key role in ensuring that our guests have an exceptional dining experience with us, after working up a big appetite during their game. You’ll be responsible for preparing, cooking and delivering our delicious range of food options for all the family to feast upon. All whilst maintaining our high cleaning and hygiene standards.

• Provide friendly and exceptional guest service at all times.
• Assist guests with setting up their bowling experience.
• Answer the phone and handles guest inquiries.
• Prepare great tasting food adhering to all recipes and specifications.
• Be aware of all promotions, specials, and current pricing.
• Ensure ongoing guest satisfaction by checking in after delivery of food, maintaining drink levels, removing clutter, pre‑bussing as necessary and responding to guest needs in a timely manner.
• Answer and fix any lane stop calls in a timely and efficient manner while recording FPS.
• Restock and prepare supplies for shift change and or close.
• Maintain record of daily operations as required with communication book and checklists.
• Ensure work areas remain clean, empty trash and spot sweeps whenever floor needs it, or when requested by a manager; Exceed Splitsville’s cleanliness standards.
• Adhere to all company policies and procedures including all health and safety policies and procedures.
• Be polite and courteous with guests and fellow team members.
• Communicate with shift leaders and managers.
• Other duties as required.

To be successful you will have:

• A passion for guest service
• Love to bowl
• Friendly, energetic, positive attitude
• Excellent communication and interpersonal skills
• Be a team player
• The ability to multitask; stays calm under pressure.
• Flexible schedule (available days, nights, weekends, holidays)

The Who...

Splitsville Entertainment is Canada’s premier family entertainment centre! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience.

At Splitsville we value diversity and inclusion, and we’re committed to creating a working environment that promotes equal opportunities. Individual differences and the contributions of all employees are recognised and valued and we believe that a diverse and inclusive workplace makes us a more relevant, more competitive, and more resilient company.

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