Kiosk Associate

Groupe Nordik; Chelsea; On-site; CAD 21,000 - 28,000; Full time

Job summary

Nordik Spa Village is seeking passionate kiosk associates in the Ottawa-Gatineau region to join our holiday season. You will promote and sell spa products and services, meet sales targets, and provide friendly, attentive service to guests.

Positions are full-time or part-time, with a flexible schedule from November 12 to December 26, plus a mandatory training day. Prior customer service experience and bilingualism are assets for designated locations.

Qualifications

• Minimum one year in customer service.
• Experience with POS systems is preferred.
• Bilingualism is an asset for some locations.

Responsibilities

• Inform customers about Nordik Spa Village's services and products.
• Identify customer needs while creating sales opportunities.
• Support the sale and purchase of Nordik gift certificates.
• Welcome and serve high volumes of customers.
• Handle kiosk opening and closing procedures.
• Perform any other related duties.

Skills

Customer service

Stress management

Punctuality

Reliability

Tools

POS system

MS Office

Job description

We have taken the spa experience and transformed it into a true wellness village. Nordik Spa Village feels familiar: it evokes a sense of home while allowing our guests to escape the hectic pace of modern life. Our village is the first of its kind, featuring state-of-the-art facilities with, at its heart, buildings that evoke a distant past — a time when life was closely connected to nature and steeped in tradition. Our Spa Village, a reinterpretation of traditional thermal culture, combines unique experiences inspired by rituals from around the world with a distinctly Canadian character. A haven of peace for our guests, close to home.

It takes a village. Join us.

Working at Nordik Spa Village isn't simply landing a job — it's finding a village. Our community is known as one of the warmest and most welcoming — and our guests truly feel it. We do everything we can to provide exceptional care to our guests, as well as to our artisans.

We are looking for passionate kiosk associates in the Ottawa-Gatineau region to join our village.

Under the supervision of the kiosk supervisors, the kiosk associate will operate one of Nordik Spa Village's temporary kiosks during the holiday season. Their main objective will be to promote and sell various spa products and services that meet our customers' needs while achieving our sales targets. To make your efforts even more rewarding, you'll have the chance to take part in a sales incentive program designed to recognize and celebrate performance.

What You Will Do

• Inform customers about Nordik Spa Village's various services and products.
• Identify customer needs while creating sales opportunities.
• Support the sale and purchase of Nordik gift certificates.
• Welcome and serve high volumes of customers.
• Handle kiosk opening and closing procedures.
• Perform any other related duties.

Profile We're Looking For

• Proficiency in MS Office (Word, Excel, Outlook, and PowerPoint) and an aptitude for learning new software.
• Experience with a point-of-sale (POS) system.
• Ability to manage stress.
• Versatility, rigour, and autonomy.
• A sense of initiative.
• Punctuality and reliability.
• Professional and collaborative attitude.
• Ability to stand for long periods.

Requirements

• A minimum of one year of experience in customer service.
• Bilingualism, an asset (essential for certain locations).

Work Schedule & Locations

Full-time and/or part-time positions – Variable schedule (days, evenings, weekends, and holidays required).

Must be available from November 12 to December 26 inclusive, and plan to attend a mandatory one-day training session, either on October 24 or November 7.

Depending on your performance and operational needs, you may have the opportunity to join the Nordik Spa Village team after your kiosk contract ends.

Locations:

• Bayshore Shopping Centre
• St. Laurent Centre

At Nordik Spa Village, we are committed to creating an inclusive and accessible environment where all employees and guests feel valued, respected, and supported. Accommodations are available upon request throughout the recruitment process. If you require an accommodation, we will work with you to meet your needs.