Kinaxis Technical Support Engineer - Remote

NTT DATA Services; Toronto; Remote; CAD 75,000 - 100,000; Full time

Job summary

A leading company in technology services is seeking a Kinaxis Technical Support Engineer to provide Tier-3 support in optimizing and troubleshooting their software solutions. This remote role requires a minimum of 5 years of experience in technical support, particularly in ERP and SaaS environments. The successful candidate will play a crucial role in ensuring the seamless operation of the Kinaxis and PlanetTogether integration across multiple locations.

Qualifications

• Minimum 5+ years of experience in a technical support role.
• Experience in Enterprise Resource Planning (ERP) support.
• Knowledge of relevant case tracking applications.

Responsibilities

• Diagnose and resolve issues related to Kinaxis and its integrations.
• Address customization issues and apply necessary fixes.
• Test new PlanetTogether version upgrades for compatibility.

Skills

Technical Support

Troubleshooting

Customization

ERP Support

SaaS Environment

Job description

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Kinaxis Technical Support Engineer - Remote

Date: May 28, 2025

Location: Toronto, ON, CA

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Kinaxis Technical Support Engineer - Remote to join our team in Toronto, Ontario (CA-ON), Canada (CA).

Looking for a Level-3 Kinaxis Technical Support Engineer to resolve incidents for Kinaxis, PlanetTogether, and the integration between them.

We are looking for comprehensive Tier-3 support to ensure the smooth operation and continued optimization of our Scheduling tool, PlanetTogether, and the Kinaxis/PlanetTogether integration.

• Troubleshooting and Issue Resolution:
  Diagnose and resolve any issues related to the Accelerator (Kinaxis Composite Workbooks and Scripting) responsible for loading data from Kinaxis into PlanetTogether.
• Customization Support and Fixes:
  Address issues related to customizations implemented within PlanetTogether and the Accelerator. Apply necessary fixes to ensure the custom functionality operates as intended/designed.
• Version Upgrade Testing and Adjustments:
  Test new PlanetTogether version upgrades for compatibility with existing systems and custom logic. If PlanetTogether releases a standard solution that replaces a previously implemented custom solution, the corresponding custom logic must be removed as part of the upgrade to ensure system efficiency.
  Capped at two version upgrades per year.

Scope:

·Coverage for 2 Plants: Greenville, NC; Ferentino, Italy

·Expected service hours during the US business hours: 9:00 AM ET to 5:00 PM ET and CET, Monday through Friday, excluding holidays.

Requirements:

• Minimum 5+ years of experience in a technical support role supporting external customers on a software solution, ideally in a SaaS environment
• Experience in Enterprise Resource Planning (ERP) support, supply chain applications ideal including
  • Accelerator (Kinaxis Composite Workbooks and Scripting) responsible for loading data from Kinaxis into PlanetTogether
• Knowledge of relevant case tracking applications
• Solid working knowledge of Windows environments, ERP business software, and experience with web-based applications
• Working knowledge of relational databased and query writing considered an asset
• Experience in manufacturing, production planning, inventory management or demand management in a support or planning role a strong asset

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atus.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us .This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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