Keyholder (Part time) - PENN

RCL - Reitmans Canada Ltd/Ltée; Ajax; On-site; CAD 24,796 - 27,552; Full time

Benefits offered by this job

Flexible hours

Career advancement opportunities

Paid time off

Discounts on personal purchases

Generous referral policy

Job summary

RCL - Reitmans Canada Ltd/Ltée is seeking a Key Holder in Ajax, Ontario, to support management in creating a customer-focused environment. The ideal candidate brings energy, style expertise, and a commitment to an exceptional shopping experience.

The Key Holder engages with customers and ensures smooth store operations. Candidates should have retail experience, strong customer service skills, and passion for fashion. Flexible hours and competitive pay rates are offered along with comprehensive benefits. Join a company dedicated to body acceptance and inclusivity.

Qualifications

• 2+ years of experience in retail, sales, or customer service.
• Strong customer service skills.
• Excellent multitasking and organizational abilities.
• Passion for fashion with good sense of style.
• Flexible availability for various shifts.
• Physical ability to stand for long periods and lift up to 40 lbs.

Responsibilities

• Deliver an outstanding customer experience.
• Process transactions efficiently at the checkout.
• Use product knowledge to drive sales.
• Maintain presentation standards on the sales floor.
• Support daily store operations.
• Offer styling advice and contribute to a welcoming environment.

Skills

Customer service skills

Multitasking abilities

Fashion knowledge

Organizational skills

Education

High school diploma

Tools

POS systems

Microsoft Office Suite

Job description

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Company Description

PENN. Penningtons is the premier Canadian destination for plus-size fashion. As champions of body acceptance and size inclusivity, we stand as dedicated partners and advocates for our customers. We empower women to be fearless and embrace fashion as a form of self-celebration. If you are passionate about body acceptance and refuse to compromise on your style or your career, apply today!

RCL - Reitmans Canada Limited has been a proudly Canadian company since our founding in Montreal, Quebec since 1926, with over 400 stores across the country and three fashion brands – Reitmans, RW&CO, and PENN. Penningtons.

Job Description

As a Key Holder, you will support the management team in creating a welcoming, customer-focused environment that reflects the brand’s image. You bring energy, style expertise, and a customer-first mindset to every interaction, whether assisting on the sales floor, helping in the fitting room, or completing transactions at the cash desk. Your reliability and attention to detail ensure smooth store operations and an exceptional shopping experience.

Key Responsibilities

• Deliver an outstanding customer experience that builds strong relationships and encourages loyalty.


• Process transactions efficiently and accurately, ensuring customers feel supported and valued at checkout.


• Use product knowledge and current promotions to drive add-on sales and support store performance.


• Maintain merchandising and presentation standards to keep the sales floor clean, organized, and visually appealing.


• Support daily store operations, including opening and closing procedures, to ensure smooth and consistent execution.


• Uphold a customer-first approach by offering styling advice, answering questions, and contributing to an engaging and inclusive environment.

Qualifications

• 2+ years of experience in retail, sales, or customer service (experience with opening/closing responsibilities is preferred).


• Strong customer service skills with the ability to create a welcoming and engaging shopping experience.


• Excellent multitasking and organizational abilities in a fast-paced environment.


• Passion for fashion: good sense of style and solid knowledge of fashion trends.


• Proficient in POS, ERP, ATS systems and Microsoft Office Suite.


• Flexible availability; able to work evenings, weekends and holidays.


• Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).


• High school diploma required.

Additional Information

What Sets Us Apart

Hiring rate of $0.80 above minimum wage (rate may be greater based on relevant experience)

Exclusive Benefits

• Flexible Hours: We adapt to your availability to offer a schedule that fits your needs


• Career Advancement: Opportunities for professional growth and career development*


• Paid time off: Flexible days and vacation time to help you balance school, work and personal life*


• Enjoy up to 70% off on personal purchases in your store and 50% off all RCL brands (Reitmans, RW&CO, PENN. Penningtons)*


• Generous Referral Policy: Refer your professional network and earn rewards for every successful hire – the more you refer, the more you earn!*<\/li>
  

In certain conditions apply.

Reitmans (Canada) Limited is an equal opportunity employer committed to a diverse, inclusive, and accessible workplace where everyone belongs. If you are contacted for an employment opportunity, please advise us of any accommodation required throughout the recruitment process. All information provided will be kept confidential and used solely to support an accessible candidate's experience.

The use of Artificial Intelligence may be used for candidate screening purposes.

We thank all applicants. Only selected candidates will be contacted.

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