Keyholder (Part time) - Metral Place Centre

penn.; Nanaimo; On-site; CAD 19,000 - 25,000; Part time

Benefits offered by this job

Flexible hours

Store discount 70%

Career growth opportunities

Job summary

PENN. Penningtons in Canada is seeking a part-time Key Holder to support the store team. You will engage customers, assist in fitting rooms, and process transactions, ensuring a friendly brand experience.

The role requires energy, fashion sense, and reliability; you will help with opening/closing, merchandising, and delivering an inclusive shopping environment while upholding brand standards.

Qualifications

• 2+ years in retail, sales or customer service; opening/closing duties preferred.
• Strong customer service and ability to create a welcoming shopping experience.
• Excellent multitasking and organizational skills in a fast-paced store.
• Passion for fashion and knowledge of current trends; flexible evenings/weekends/holidays.

Responsibilities

• Deliver an outstanding customer experience to build loyalty.
• Process transactions accurately and help at checkout.
• Use product knowledge and promotions to drive add-ons.
• Maintain merchandising and presentation standards on the floor.
• Support daily store operations including opening/closing procedures.
• Offer styling advice and contribute to an engaging, inclusive environment.

Skills

Customer service

Retail experience

POS knowledge

Communication skills

Stand for long hours

Education

High school diploma

Tools

POS systems

ERP

Microsoft Office

Job description

• Part-time
• Business Type: Store - Penningtons
• Job Type: Replacement
• Status: Permanent

Company Description

PENN. Penningtonsis the premier Canadian destination for plus-size fashion. As champions of body acceptance and size inclusivity, we stand as dedicated partners and advocates for our customers. We empower women to be fearless and embrace fashion as a form of self-celebration. If you are passionate about body acceptance and refuse to compromise on your style or your career.

RCL - Reitmans Canada Limited has been a proudly Canadian company since our founding in Montreal, Quebec since 1926, with over 400 stores across the country and three fashion brands —Reitmans, RW&CO, and PENN. Penningtons.

Job Description

As a Key Holder, you will support the management team in creating a welcoming, customer-focused environment that reflects the brand’s image. You bring energy, style expertise, and a customer-first mindset to every interaction, whether assisting on the sales floor, helping in the fitting room, or completing transactions at the cash desk. Your reliability and attention to detail ensure smooth store operations and an exceptional shopping experience.

Key Responsibilities

• Deliver an outstanding customer experience that builds strong relationships and encourages loyalty.
• Process transactions efficiently and accurately, ensuring customers feel supported and valued at checkout.
• Use product knowledge and current promotions to drive add-on sales and support store performance.
• Maintain merchandising and presentation standards to keep the sales floor clean, organized, and visually appealing.
• Support daily store operations, including opening and closing procedures, to ensure smooth and consistent execution.
• Uphold a customer-first approach by offering styling advice, answering questions, and contributing to an engaging and inclusive environment.

Qualifications

• 2+ years of experience in retail, sales, or customer service (experience with opening/closing responsibilities is preferred).
• Strong customer service skills with the ability to create a welcoming and engaging shopping experience.
• Excellent multitasking and organizational abilities in a fast-paced environment.
• Passion for fashion: good sense of style and solid knowledge of fashion trends.
• Proficient in POS, ERP, ATS systems and Microsoft Office Suite.
• Flexible availability; able to work evenings, weekends and holidays.
• Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).
• High school diploma required.

Additional Information

What Sets Us Apart

Hiring rateof $0.80 above minimum wage(rate may be greater based on relevant experience)

• Flexible Hours: We adapt to your availability to offer a schedule that fits your needs
• Career Advancement: Opportunities for professional growth and career development*
• Paid time off: Flexible days and vacation time to help you balance school, workand personal life*
• Enjoy up to 70% off on personal purchases in your store and 50% off all RCL brands (Reitmans, RW&CO, PENN. Penningtons)*
• Generous Referral Policy: Refer your professional network and earn rewards for every successful hire – the more you refer, the more you earn!*

*Certain conditions apply

Reitmans (Canada) Limited is an equal opportunity employer committed to a diverse, inclusive, and accessible workplace where everyone belongs. If you are contacted for an employment opportunity, please advise us of any accommodation required throughout the recruitment process. All information provided will be kept confidential and used solely to support an accessible candidate's experience.

The use of Artificial Intelligence may be used for candidate screening purposes.

We thank all applicants. Only selected candidates will be contacted.

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