Keyholder

SNDL Inc.; Cambridge; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dynamic Keyholders to join their team in a vibrant retail environment. This role involves engaging with customers, providing expert knowledge on cannabis products, and ensuring a welcoming atmosphere. Ideal candidates will have a passion for customer service and a strong background in retail. As a Keyholder, you'll play a vital role in maintaining store operations and compliance with industry regulations. If you're eager to learn and thrive in a fast-paced setting, this opportunity is perfect for you!

Qualifications

• 2+ years of customer service experience in retail or hospitality.
• Valid CannSell certification and knowledge of cannabis regulations.

Responsibilities

• Engage customers and build relationships while educating them on cannabis products.
• Maintain store cleanliness and complete transactions using the POS system.

Skills

Customer Service

Retail Experience

Communication Skills

Problem Solving

Knowledge of Cannabis

Education

High School Diploma or equivalent

Tools

POS System

Job description

Join to apply for the Keyholder role at SNDL Inc.

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Join to apply for the Keyholder role at SNDL Inc.

About The Role

Based out of our Value Buds Tri City Plaza location, in Cambridge, ON, we are looking for experienced Keyholders who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our customers. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this industry.

Role And Responsibilities Include, But Are Not Limited To

Customer Offering

• Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
• Facilitate a welcoming and positive atmosphere for everyone in the store
• Educate customers about cannabis products, strains and consumption methods

Day to Day Operations

• Promote our culture and brand by participating in merchandising and promotional activities
• Work in partnership with Store Managers and other team members to generate sales.
• Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products
• Participate in routine store maintenance and ensure cleanliness is a priority
• Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
• Monitor inventory and re-stock products regularly

Regulatory Adherence

• Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
• Support and promote Nova Cannabis’s and AGCO’s (Alcohol and Gaming Commission of Ontario) social responsibility programs
• Comply with Nova Cannabis’s policies, standard operating procedures, and practices

Experience And Qualifications

• Minimum, 2-years of customer service experience
• Minimum, 2-years of retail and/or hospitality experience
• Cannabis, liquor or healthcare experience is preferred
• High School Diploma or equivalent
• Valid CannSell certification
• Must complete and pass a Criminal Record Check
• Working knowledge of regulations as it pertains to selling cannabis in Ontario

Personal Characteristics and Requirements

• Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
• Ability to think on your feet and creatively problem solve
• Open-minded and constantly identifying ways to improve
• Passionate about creating a positive, memorable, and tailored experience for every customer
• Excellent communication skills (written and verbal) and a professional demeanor
• Team player who is passionate about supporting the overall success of the business
• Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
• Responsible and reliable
• Must be 19 years of age or older
• Must have reliable transportation to commute to/from work

Thanks for considering a position with us! Cheers!

We are grateful for the interest in this role from all candidates, however, we will be contacting only those that are selected for next steps in the hiring process.