Key Holder Key Holder

The Estée Lauder Companies Inc.; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

The Estée Lauder Companies Inc. is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager in delivering exceptional, personalized customer service and achieving sales targets.

You will lead by example, coach the sales team, and handle essential cash reconciliation, opening and closing the store on a rota. Ideal for an ambitious self-starter aiming for a supervisory path in prestige beauty.

Qualifications

• Proven retail experience preferably within cosmetics.
• The ability to provide inspirational, authentic and personalized customer service.
• Experience with cash reconciliation and opening/closing the store is desirable.
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets.

Responsibilities

• Lead by example to coach the sales team to deliver exceptional customer service and achieve sales targets.
• Carry out cash reconciliation and ensure accurate end-of-day processes.
• Open and close the store on a rota basis and manage store operations.
• Support the Store Manager and Assistant Manager in daily leadership and store performance.

Skills

Customer service

Coaching/mentoring

Cash handling

Retail experience

Tools

POS software

Job description

Description

We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets.

You will also use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation as will also have responsibility for opening and closing the store on a rota basis.

If you are an ambitious self-starter, with previous retail experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

Proven retail experience preferably within cosmetics The ability to provide inspirational, authentic and personalized customer service While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment Previous experience with retail point-of-sale software Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview