Key Holder Key Holder

The Estée Lauder Companies; Montreal; On-site; CAD 22,000 - 30,000; Part time

Job summary

MAC in Montreal is seeking a dynamic Key Holder to support the Store Manager and Assistant Manager in daily operations and customer service excellence. The role emphasizes coaching and mentoring, lead-by-example behavior, cash handling, and opening/closing responsibilities on a rotating schedule, with opportunities for long-term growth within a prestige beauty leader.

Applicants should be able to work retail hours including days, nights, weekends and events, demonstrating inspirational,

Qualifications

• Proven retail experience preferably within cosmetics.
• The ability to provide inspirational, authentic and personalized customer service.
• Previous retail operations experience including cash reconciliation and opening and closing the store is desirable.
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
• Previous experience with retail point-of-sale software.
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.

Responsibilities

• Support the Store Manager and Assistant Manager to ensure smooth operations.
• Carry out essential start and end of day cash reconciliation.
• Open and close the store on a rota basis.
• Lead by example to deliver inspirational, authentic customer service.
• Contribute to achieving sales and customer service targets.

Skills

Customer service

Cash handling

Supervisory experience

Retail experience

POS software

Tools

POS software

Job description

Brand MAC

Job Function Sales

Job Sub-Function Point of Sale Non Management

Assignment Category Parttime-Regular

Description

We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets.

You will also use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation as will also have responsibility for opening and closing the store on a rota basis.

If you are an ambitious self-starter, with previous retail experience, looking for your first supervisory experience then this is the perfect role for you and the first step towards a long term and fulfilling career with a leader in prestige beauty.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Proven retail experience preferably within cosmetics
• The ability to provide inspirational, authentic and personalized customer service
• While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
• Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
• Previous experience with retail point-of-sale software
• Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview