Key Holder

Levi Strauss & Co.; Vancouver; On-site; CAD 21,000 - 36,000; Full time

Job summary

Levi Strauss & Co. in Vancouver, BC is seeking a Store Lead/Key Holder to deliver outstanding customer service and drive store performance through sales, merchandising and operations.

Reporting to the Store Manager, you will coach and model selling behaviors, support in training teammates, and help create a positive shopping experience for every guest while meeting sales goals.

Qualifications

• Demonstrated customer service skills and ability to coach others.
• Ability to meet or exceed sales and performance goals.
• Physical ability to perform duties (heavy lifting up to 40 lbs) and move around the store.

Responsibilities

• Provide customer service, sales, merchandising and store operations support.
• Lead by example in selling and delivering a memorable shopping experience.
• Train and coach team members to follow Levi's selling practices and standards.

Skills

Customer service

Coaching

Sales orientation

Merchandising

Store operations

Job description

Levi Strauss & Co. isn't your typical retailer. We've been pushing boundaries since 1873, inventing the blue jean, redefining khakis, and breaking barriers with size-inclusive activewear. We champion sustainability and ethical practices. Our brands (Levi's®, Dockers®, Beyond Yoga®) stand for freedom and self-expression.

Reporting to the Store Manager, Key Holders are consumer centric, open minded, proactive, and think beyond the task. You are responsible for modeling and coaching for the ultimate experience to all consumers through a variety of functions and procedures relating to customer service, sales, merchandising, and store operations.

Values and Expectations

• Embraces Originality and Integrity: You share our passion for fashion and understand the importance of our brand heritage.
• Empathy for Customers and Co-workers: You add positivity to our store culture and play a part in driving a memorable experience for our employees and customers.
• Demonstrate Courage: We lead with our values. You feel supported to make decisions and lead by example. You are a role model and aspire for more.
• Drives Performance: Advocates and can assist store management in the training and coaching of store staff that model LS&CO selling practices, deliver authentic customer service and meet sales goals.

Leadership Support

• Growing Sales: Support the leadership team in maximizing sales opportunities.
• Be a coach: Help train the team and model selling behaviors.
• Operational Excellence: Support with getting products to the floor, store operations and visual merchandising.
• Customer Focus: Help lead a positive and engaging shopping experience for everyone while driving key initiatives.

Role Requirements

• Complies with all Levi's® Stores policies, procedures, and programs, while able to follow directives of store management.
• Consistently meets or exceeds established store and individual sales and performance goals.
• Can handle heavy lifting (up to 40 lbs.) and constantly moving around, kneeling, carrying items, reaching overhead, and climbing ladders.
• Must have reliable transportation.
• Must be 18 years or older.

Location and Contract

Location: Vancouver, BC, Pacific Centre

Contract type: FULL TIME/PART TIME; Part time

Compensation

The pay range for this role is from the higher of the required minimum wage based on local or provincial requirements or $15.60 - $26.00 per hour, varying with experience and qualifications.

Levi Strauss & Co. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If contacted for an employment opportunity, please advise the Recruiter if you require accommodation during the recruitment process. Informing the Company that you require an accommodation will not impact the selection process in any way, either favorably or negatively.

Our common thread: We're originals. From day one, we've been doing it our way - creating our own drumbeat and building something that's different from the rest. That's why we're looking for people who are excited about finding their career fit and transforming the future. Because at Levi Strauss & Co., you can do what you love while staying true to who you are.