Key Holder

Psycho Bunny; Toronto; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Employee discount

Growth opportunities

Collaborative culture

Job summary

Psycho Bunny is seeking a Store Key Holder in Toronto to lead daily operations, drive sales, and uphold our bold brand values. You will manage team performance, ensure excellent customer service, and maintain inventory levels while controlling costs.

Strong communication and leadership are essential for success in this role. Reporting to the Store Manager, you will present product knowledge to staff, supervise scheduling, and help execute visual standards.

Qualifications

• Proven ability to lead a retail team and drive sales KPIs.
• Deliver high quality customer experience in a fast-paced store.
• Experience with payroll and scheduling to optimize profitability.
• Strong knowledge of product and brand standards.

Responsibilities

• Build a loyal customer base through engagement and data capture.
• Recruit, train, develop, and succession-plan team members.
• Maintain product knowledge and coach staff accordingly.
• Control payroll and schedule for a profitable store with top service.
• Analyze customer trends and competitive information to drive business.
• Oversee inventory/shrink, transfers, and visual merchandising.

Skills

Team leadership

Customer service

Sales-driven

Payroll control

Scheduling

Product knowledge

Job description

• Pay or shift range:
  Not specified

Description

Join the Bold Side of Retail!

Ready to hop into something extraordinary? We're Psycho Bunny, the rebellious refined clothing brand turning heads with our premium quality, vibrant style, and unmistakable logo. With over 200 points of sale worldwide (and counting!), we're on a mission to redefine bold standards in retail.

The Opportunity

Reporting to the Store Manager, the Key Holder strategically manages and promotes sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control. They guarantee consistently high customer experience within the Store per Psycho Bunny’s core values and service standards.

Your Daily Adventures

• Build a delighted and loyal customer base through engagement, conversion, and capturing customers' phone numbers and e-mail addresses.
• Responsible for assisting with the recruitment, training, development, and succession of high-performing, results-driven Team Members.
• Responsible for understanding and maintaining own level of Product Knowledge and directly responsible for Store(s) Team Member's level of Product Knowledge and the ability to communicate it to customers.
• Accountable for payroll control and service-driven scheduling to maintain a highly profitable location while maintaining the highest service levels to customers.
• Analyze customer profiles, buying trends, and competitive information to impact and drive business.
• Manage and monitor Loss Prevention.
• Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory.
• Directly responsible for the execution and processing of merchandise, both incoming and outgoing (Transfers).
• Manage and communicate merchandise opportunities to the store manager.
• Ensure execution and maintenance of all Visual Directives and guarantee the visual presentation of the Store always meets or exceeds Psycho Bunny’s standards.
• Execute all requirements concerning OSHA to maintain a safe and compliant working atmosphere for all Store Team Members & customers.
• Assist with all other duties as required by the store manager.
• Work collaboratively with all other Psycho Bunny team members to achieve goals.

Your Toolkit

• You must be able to work a flexible schedule, including nights, weekends, and holidays.
• You have strong communication skills and can foster a customer-focused selling culture.

Compensation

• The salary will be determined based on your work location, knowledge, skills, and competencies.

Why Choose the Psycho Bunny Life?

• Sweet discount on the coolest fits
• Room to grow in a rapidly expanding brand
• Surrounded by smart and passionate people

Diversity & Inclusion

Are you excited by this opportunity? Psycho Bunny is dedicated to growing our diverse and inclusive workforce, so if your past experience doesn't perfectly match the listed requirements, we encourage you to apply anyway - you could be a great fit for this or other positions.

Psycho Bunny is an Equal Employment Opportunity employer committed to building a diverse and equitable workplace, and inclusive environment for all existing and potential employees. Employment decisions are based on candidate qualifications and business need, not race, color, ancestry, place of origin, age, sex (including pregnancy), gender identity or expression, sexual orientation, political belief, religion, creed, marital or family status, medical condition, genetic information, physical or mental disability, military or veteran status, prior criminal conviction or any other protected class in accordance with federal, state or provincial and local laws and ordinances. Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.