Key Holder

Lindt & Sprüngli (Canada); Canada; On-site; CAD 42,000 - 52,000; Full time

Job summary

Lindt & Sprüngli Canada is seeking a passionate Keyholder to join our retail team. The role focuses on leading store operations, delivering exceptional customer service, driving sales, and supporting opening and closing duties.

You will supervise teammates, assist with visual merchandising, cash handling, and training. This position is ideal for someone who loves chocolate and thrives in a fast-paced, customer‑first environment.

Qualifications

• Proven experience in a retail sales or customer-facing role.
• Strong customer service skills with the ability to drive sales.
• Experience with POS systems and cash handling.
• Familiarity with inventory control and visual standards
• Confident communication and interpersonal skills.
• Ability to prioritize tasks and perform under pressure
• Friendly and energetic personality with a customer-first mindset.
• Flexible availability, including weekends and holidays.
• High school diploma or equivalent.
• A passion for chocolate!

Responsibilities

• Assist with manager on duty responsibilities, opening and closing the store.
• Support team to achieve daily sales targets and deliver exceptional customer experiences.
• Participate in training and onboarding new team members.
• Assist with visual merchandising and execution of in-store activations.
• Welcome customers and provide personalized assistance on product features.
• Handle returns and resolve customer concerns in a professional and timely manner.
• Promote corporate gifting options as part of B2B sales efforts.
• Assist with stock replenishment and receiving.
• Assist with cash handling duties.

Skills

Retail sales

Customer service

POS systems

Cash handling

Inventory control

Visual merchandising

Communication skills

Time management

Flexible schedule

Chocolate passion

Education

High school diploma

Job description

Enchant the World With Chocolate – One Guest at a Time.

At Lindt, we don’t just sell chocolate, we create magical moments. We're looking for a passionate and energetic Keyholder to join our team and help deliver an exceptional retail experience. If you're a strong leader with a love for chocolate and customer service, we’d love to meet you!

The role's purpose

The Keyholder role is essential in supporting the store team. This role is responsible for providing excellent customer service, driving sales, and assisting with various store duties. As a Keyholder, you will help us achieve our mission to Enchant the World With Chocolate.

What You'll Do:

Leadership and Teamwork:

• Assist with manager on duty responsibilities, holding a key and opening and closing the store.


• Support team members to achieve daily sales targets and deliver exceptional customer experiences.


• Participate in training and onboarding new team members.


• Assist with visual merchandising and execution of in-store activations.

Customer Service:

• Welcome customers to the store, answer questions, and provide personalized assistance on product features.


• Handle returns and resolves customer concerns in a professional and timely manner.


• Act as a brand ambassador by sharing Lindt’s values and product excellence.


• Support efforts to drive B2B sales by promoting corporate gifting options.

Inventory:

• Ensure compliance with visual merchandising standards and inventory control procedures.


• Support inventory duties, including stock replenishment and receiving.


• Assist with coordinating corporate gifting orders.

Cash Handling:

• Assist with cash handling duties.

Qualifications:

• Proven experience in a retail sales or customer-facing role.


• Strong customer service skills with the ability to drive sales.


• Experience with POS systems and cash handling.


• Familiarity with inventory control and visual standards


• Confident communication and interpersonal skills.


• Ability to prioritize tasks and perform under pressure


• Friendly and energetic personality with a customer-first mindset.


• Comfortable with flexible availability, including weekends and holidays.


• High school diploma or equivalent.


• A passion for chocolate!

We thank all those who have applied; however, only the selected candidates will be contacted. We are committed to providing accommodation for people with disabilities. Accommodation is available upon request. Please contact our Human Resources department for more information.

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