Key Holder

SNDL Inc.; Calgary; On-site; CAD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a dynamic Key Holder to join their team in Calgary. This exciting role involves engaging with customers, promoting a welcoming atmosphere, and ensuring the store operates smoothly. You'll be at the forefront of the cannabis retail experience, educating customers about products while maintaining high standards of service. If you have a passion for customer service and a keen interest in the cannabis industry, this part-time position offers a unique opportunity to grow and thrive in a vibrant environment. Join a company dedicated to delivering quality and value to its customers!

Qualifications

• 2+ years of customer service and retail experience required.
• Valid certifications for selling cannabis in Alberta are preferred.

Responsibilities

• Greet customers and build relationships to understand their needs.
• Maintain store cleanliness and assist in inventory management.
• Educate customers on cannabis products and consumption methods.

Skills

Customer Service

Retail Experience

Communication Skills

Problem Solving

Knowledge of Cannabis

Education

High School Diploma

Tools

POS System

Job description

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About Nova Cannabis
Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract, grow, and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at everyday low prices.

Job Title

Key Holder

Job Description

Keyholder, Value Buds Strathcona Square

About Nova Cannabis
Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract, grow, and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at everyday low prices.

About The Role

Based out of our Value Buds Strathcona Square location in Calgary, AB, we are looking for an experienced Keyholder who can handle curveballs like champs. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up-and-coming industry.

Role And Responsibilities Include, But Are Not Limited To

Customer Offering

• Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
• Facilitate a welcoming and positive atmosphere for everyone in the store
• Educate customers about cannabis products, strains, and consumption methods

Day to Day Operations

• Promote our culture and brand by participating in merchandising and promotional activities
• Work in partnership with Store Managers and other team members to generate sales
• Maintain a high level of product and service knowledge; stay up-to-date with industry legislation, trends, and new products
• Participate in routine store maintenance and ensure cleanliness is a priority
• Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
• Monitor inventory and restock product regularly

Regulatory Adherence

• Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
• Support and promote Nova Cannabis’s and AGLC’s (Alberta Gaming and Liquor Commission) social responsibility programs
• Comply with Nova Cannabis’s policies, standard operating procedures, and practices

Experience And Qualifications

• Minimum 2 years of customer service experience
• Minimum 2 years of retail and/or hospitality experience
• Cannabis, liquor, or healthcare experience is preferred
• High School Diploma or equivalent
• Valid SellSafe certification
• Valid Qualified Cannabis Worker certification
• Must complete and pass a Criminal Record Check
• Working knowledge of regulations as it pertains to selling cannabis in Alberta

Personal Characteristics And Requirements

• Excellent customer service skills; positive attitude, charismatic, comfortable engaging with customers
• Ability to think on your feet and creatively problem solve
• Open-minded and constantly seeking improvement
• Passionate about creating positive, memorable, and tailored customer experiences
• Excellent communication skills (written and verbal) and professional demeanor
• Team player supporting overall business success
• Uphold ethics, confidentiality, and demonstrate discretion at all times
• Responsible and reliable
• Must be 18 years or older
• Reliable transportation to commute to/from work

Additional Notes

Thanks for considering a position with us! We will contact only those selected for next steps. Job Type: Part-time. Work Location: In person. Number of Openings: 1. Time Type: Part-time.