Retail Key Holder-SUNRIDGE MALL

Bath & Body Works, Inc.; Calgary; On-site; CAD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Retail Key Holder to join their dynamic team. This role is essential for driving sales and enhancing customer experiences at a bustling retail location. As a Key Holder, you will take on leadership responsibilities, ensuring smooth store operations and fostering a customer-centric environment. You will have the opportunity to engage with customers, provide coaching to associates, and contribute to a vibrant team culture. With a commitment to diversity and inclusion, this company offers a supportive workplace where your contributions are valued and recognized.

Benefits

40% merchandise discount

Performance-based compensation

No-cost mental health support

Health, dental, and vision insurance

Retirement Savings Program

Tuition Assistance Program

Paid time off

Maternity and parental leave

Qualifications

• Aspiring management role preferred with strong customer service focus.
• Ability to provide coaching and feedback to associates.

Responsibilities

• Lead store operations and address customer service issues.
• Build customer loyalty through engagement and conversion.
• Perform opening and closing routines and maintain policies.

Skills

Customer-focused selling culture

Coaching

Sales and operational results

Education

Experience as a sales associate

Job description

Join to apply for the Retail Key Holder-SUNRIDGE MALL role at Bath & Body Works.

At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a better, brighter, happier place when everyone has access to the things that make them happy.

Description

Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors and thrive on the connections we make with our customers. As a Key Holder, you will support delivering sales plan through effective execution of store and operational tasks.

Responsibilities

• Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer service, vendor relationships, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead and model selling and customer experience standards.
• Display knowledge of product, company policies and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Build a highly satisfied and loyal customer base through engagement, conversion and gathering customer phone and e-mail information.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directive.
• Maintain policies and procedures.
• Assist with floorsets, window changes, visual presentations, signage placement, etc. as directed.

Qualifications

• Preferably an existing sales associate that aspires to a management role.
• Ability to foster a customer-focused selling culture.
• Demonstrated selling and operational results.
• Available for varied weekly shifts including weekend, closing and peak shifts.
• Ability to provide in the moment coaching to associates.

Bath & Body Works Competencies

• Lead with Curiosity & Humility.
• Build High Performing Teams for Today & Tomorrow.
• Influence & Inspire with Vision & Purpose.
• Observe, Engage & Connect.
• Strive to Achieve Operational Excellence.
• Deliver Business Results.

Benefits

Bath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:

• 40% merchandise discount and free product that encourages you to come back to your senses!
• Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
• No-cost mental health and wellbeing support for all associates.
• Robust health, virtual care, dental, vision and life insurance options, plus short-term and long-term disability plans for full-time associates.
• Retirement Savings Program with company match for full-time associates.
• Tuition Assistance Program for full-time associates.
• Opportunity for paid time off and additional family benefits including maternity and parental leave.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices.

Application window will close when all role(s) are filled.

Seniority level

• Associate

Employment type

• Part-time

Job function

• Sales and Customer Service
• Retail and Manufacturing