Key Holder

SNDL Inc.; Aurora; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading cannabis retailer is seeking enthusiastic Key Holders at their Aurora location. As a Key Holder, you will engage with customers, provide product knowledge, and support daily operations. Ideal candidates should possess customer service experience and have a passion for the cannabis industry.

Benefits

Flexible schedule

Employee discounts

Qualifications

• Minimum, 2-years of customer service experience.
• Minimum, 2-years of retail and/or hospitality experience.
• CannSell certification is preferred.

Responsibilities

• Greet customers and build relationships to understand their needs.
• Promote the brand by participating in merchandising and promotional activities.
• Maintain cleanliness and participate in routine store maintenance.

Skills

Customer service

Communication

Problem solving

Sales skills

Education

High School Diploma or equivalent

Job description

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About Nova Cannabis

Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at every-day low prices.

Job Title

Key Holder

Job Description

About Nova Cannabis

Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at every-day low prices.

About The Role

Based out of our Value Buds Aurora Gateway location in Aurora, ON we are looking for experienced Part-Time Keyholders who can handle curveballs like a champ. Not only will they be responsible for ensuring the store is in tip-top shape, but they’ll also become masters in everything cannabis and will be eager to share their new knowledge with our awesome customers. We’re looking for go-getters who love to meet new people and cultivate relationships and are excited to learn more about this up and coming industry.

Role And Responsibilities Include, But Are Not Limited To

Customer Offering

• Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
• Facilitate a welcoming and positive atmosphere for everyone in the store
• Educate customers about cannabis products, strains and consumption methods
  
  

Day to Day Operations

• Promote our culture and brand by participating in merchandising and promotional activities
• Work in partnership with Store Managers and other team members to generate sales.
• Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products
• Participate in routine store maintenance and ensure cleanliness is a priority
• Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
• Monitor inventory and re-stock products regularly
  
  

Regulatory Adherence

• Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
• Support and promote Nova Cannabis’s and AGCO’s (Alcohol and Gaming Commission of Ontario) social responsibility programs
• Comply with Nova Cannabis’s policies, standard operating procedures, and practices
  
  

Experience And Qualifications

• Minimum, 2-years of customer service experience
• Minimum, 2-years of retail and/or hospitality experience
• Cannabis, liquor or healthcare experience is preferred
• High School Diploma or equivalent
• Valid CannSell certification
• Must complete and pass a Criminal Record Check
• Working knowledge of regulations as it pertains to selling cannabis in Ontario
  
  

Personal Characteristics And Requirements

• Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
• Ability to think on your feet and creatively problem solve
• Open-minded and constantly identifying ways to improve
• Passionate about creating a positive, memorable, and tailored experience for every customer
• Excellent communication skills (written and verbal) and a professional demeanour
• Team player who is passionate about supporting the overall success of the business
• Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
• Responsible and reliable
• Must be 19 years of age or older
• Must have reliable transportation to commute to/from work
  
  

Work Remotely

• No
  
  

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Schedule

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed
  
  

Experience

• Cannabis: 1 year (preferred)
• Retail/Customer Service: 1 year (preferred)
  
  

Licence/Certification

• CannSell (preferred)
  
  

Work Location: In person

Number of Openings

0

Time Type

Part time

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Sales and Business Development

• Industries

  Manufacturing

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