Key Employee - Events

Oliver & Bonacini; Toronto; On-site; CAD 32,000 - 41,000; Full time

Benefits offered by this job

Gratuities

Discounted gym membership

Access to Employee Assistance Program

50% dining discount at all O&B for you

up to three guests dining

Employee Referral Program

Internal career opportunities

Job summary

Oliver & Bonacini is seeking a hands-on Supervisor to lead on the floor, coordinate service for events, and uphold O&B standards. You will work closely with restaurant leadership, manage servers and bartenders, and deliver an exceptional guest experience while modeling professional enthusiasm daily.

The role emphasizes event support, leadership development, and opportunities to advance within one of Canada’s leading hospitality companies. Evening and weekend availability is required.

Qualifications

• Minimum 2 years of experience in the industry.
• Strong leadership and management skills.
• High attention to detail and teamwork.
• Available to work evenings, nights and weekends.
• Legally eligible to work in Canada.
• Full time position.

Responsibilities

• Communicates the vision to all team members and leads by example.
• Support the management team in overall event management.
• Leading a team of servers and bartenders during an event.
• Builds and maintains relationships with guests, team members and senior management.
• Shows leadership in creating a culture that revolves around the guest experience.
• Respond promptly to guest requests in a timely, professional and efficient manner.
• Deliver food & beverages to the appropriate tables as directed by the Management team.
• Monitor food quality and presentation standards.

Skills

Leadership

Smart Serve

Team Player

Communication

Attention to detail

Job description

Joining us means you will be part of an extraordinary and exciting company! You’re a key team player reporting to the Manager and working closely with the restaurant leadership team. As a Supervisor, you are an important leader on the floor and play a hands-on role in creating an exceptional guest experience. You’ll bring professional, enthusiastic leadership each day, support and develop our team, and help ensure our restaurant operates to O&B standards.

You’ll have the opportunity to learn and apply our sought-after systems and procedures while working closely with both FOH and BOH teams. You’ll lead by example, create an environment where our team can thrive, and help set our restaurant apart while maintaining a warm, welcoming and rave-worthy guest experience!

What’s in it for you?

• Gratuities
• Discounted gym membership
• Access to our Employee Assistance Program for confidential support
• 50% dining discount at all O&B restaurants for you and up to three guests
• Employee Referral Program
• Join one of Canada’s leading hospitality companies, where a wide range of exciting internal career opportunities await!

Job Description

Under the direction of the Location Manager, the Key Employee supports the preparation, setup, and execution of events, while assisting in overseeing floor operations. This role includes coordinating service, delivering food and beverages, maintaining cleanliness, and ensuring quality and presentation standards are met. The Key Employee is knowledgeable about event menus and able to assist guests with recommendations. This is a leadership development role, providing the opportunity to build event management skills while continuing to work server or bartender shifts when not scheduled in a supervisory capacity.

THE DAY TO DAY:

• Communicates the vision to all team members and leads by example. Reinforces the O&B values daily and inspires the team with his/her exciting vision for the future
• Support the management team in overall event management
• Leading a team of servers and bartenders during an event, responding to all concerns and needs as required
• Builds and maintains relationships with guests, team members and senior management alike
• Shows leadership in creating a culture that revolves around the experience and enjoyment of food and wine
• Uses conflict/resolution and problem solving skills
• Assist in the preparation, setup and maintenance of event spaces
• Possess a strong knowledge of event menu items
• Follows bar, beverage and wine control procedures exactly
• Respond promptly to guest requests in a timely, professional and efficient manner
• Deliver food & beverage to the appropriate tables as directed by the Management team
• Clear plates, cutlery and glasses from the tables and return them to the dish area
• Monitor food quality and presentation standards
• Regularly monitors and achieves the O&B points of technical service and points of details
• Adhere to all O&B health and safety standards
• Additional duties as assigned or required

Qualifications

• Minimum 2 years of experience in the industry
• Knowledge of service standards
• Strong leadership and management skills
• Smart Serve Certification a requirement
• High attention to detail
• Team Player
• Ability to remain calm under pressure while working in a fast-paced environment
• Organizational skills and the ability to multi-task
• Strong oral and written communication skills
• Ability to maintain a level of professional urgency and momentum
• Available to work evenings, nights and weekends
• Ability to commute to and from work at nights and on weekends.
• Full time position
• Legally eligible to work in Canada

Additional Information

Wage: $23 - $30

AI Disclosure
To ensure a fair and efficient recruitment process, some aspects of candidate screening may be conducted using AI software. All assessments and outcomes are reviewed by our hiring team to provide thoughtful, personalized consideration. We are committed to transparency and respect, ensuring a welcoming experience for every candidate.

Accessibility & Accommodation
Oliver & Bonacini is committed to providing an inclusive recruitment process. If you require accommodation or support during any stage of the hiring process, please let us know. We will work with you to ensure your needs are met in a respectful and timely manner.

Equity, Diversity & Inclusion

We value and embrace diversity in all forms and encourage applicants from all backgrounds to apply. Our recruitment practices are designed to ensure fairness, equity, and opportunity for every candidate.