Key Customer Manager

DNV; Guelph; Remote; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Key Customer Manager to lead business development for key customers in North America. This exciting role involves building strong relationships with decision-makers, understanding customer needs, and driving sales initiatives. The successful candidate will collaborate with various teams to design new services and maintain high customer satisfaction. Join a forward-thinking company that values innovation and offers the chance to work on technically challenging projects while enjoying the flexibility of a fully remote position within Canada.

Qualifications

• Experience in business development and managing key customer accounts.
• Strong understanding of market conditions and customer needs.

Responsibilities

• Build relationships with key decision makers and influencers.
• Achieve assigned sales objectives within designated strategic accounts.
• Collaborate with sales teams to achieve results and KPIs.

Skills

Business Development

Customer Relationship Management

Sales Strategy

Market Analysis

Negotiation Skills

Education

Bachelor's Degree in Business or related field

Master's Degree (preferred)

Job description

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About Us
We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

About Business Assurance
We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities and allows you to engage in projects which develop next generation solutions, helping clients understand and manage their risk through our management system certification and training portfolios.

About The Role
DNV is seeking a Key Customer Manager who will lead the business development work for new Key Customers for our Business Assurance North America group. The Key Customer Manager will actively build relations with key decision makers and influencers in the Customer’s organization and stakeholders, enabling deep understanding and foresight of customer needs. The position is responsible for achieving sales targets.

This role represents the entire range of company products and services to Key Customers. Responsible for the satisfaction and retention of Key Customer accounts, with an emphasis on increasing sales in line with sales objectives.

Working closely with the Market & Industries Team, Regional Managers, Area Sales teams, Assurance and Supply Chain (ASC) leadership team, the sales network, and operations, this position requires collaboration and results achievement, sometimes through others.

This role is 100% remote within Canada.

What You'll Do

1. Actively build relations with key decision makers and influencers in the Customer’s organization and stakeholders, enabling deep understanding and foresight of customer needs.
2. Develop an understanding of the Key Customer (and its subsidiaries and affiliates) needs and challenges in all respects, including organization, geographical spread, offering, business structure, environment, existing DNV relationships, as well as their vision, values, financials, and culture.
3. Coordinate business development and sales initiatives across other DNV units related to Key Customers.
4. Contribute to the design and roll-out of new services, providing ideas and collaboration to business development, including defining sales actions and engaging peers in promotion.
5. Act as an ambassador of trusted partnership and be responsible for the success and growth of Key Customer relationships.
6. Work closely with the Market & Industries, ASC, CERT sales leadership teams, Area Sales Teams, and sales network to achieve results, goals, and KPIs.
7. Achieve assigned sales objectives within designated strategic accounts.
8. Maintain high customer satisfaction ratings meeting company standards.
9. Stay updated on new technologies, market conditions, and competitive intelligence to serve existing customers better, cultivate prospects, and grow revenue.
10. Collaborate with Key Customer Project Managers and Account Officers to proactively assess, clarify, and validate contractual obligations and needs.
11. Apply pricing, rates, discounts, and T&Cs according to DNV procedures and authority levels.
12. Prepare, update, and maintain customer business plans.