Key Account Manager - North America

DUER; Vancouver; On-site; CAD 90,000 - 120,000; Full time

Job summary

DUER is searching for a passionate Key Account Manager to propel its growth in North America. This role involves developing strategic relationships with key wholesale accounts, managing sales strategies, and collaborating across teams to enhance brand presence. Ideal candidates possess substantial account management experience within the apparel sector and demonstrate strong negotiation and communication skills. Engage in a dynamic environment focused on innovation and performance.

Benefits

Extended health & dental coverage

Paid time off

Employee discounts

Fitness & wellness perks

Continuous skills development support

Qualifications

• 5+ years of national key account management experience in apparel, fashion, or outdoor industries.
• Proven success driving revenue and account growth in a competitive marketplace.

Responsibilities

• Serve as the main contact for key wholesale accounts aligned with brand goals.
• Develop tailored sales plans and present new product stories to meet account needs.
• Build trusted relationships and represent DU / ER at industry events.

Skills

Order book management

Forecasting

Sell-in/sell-through strategies

Negotiation skills

Communication skills

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

Excel

Power BI

B2B platforms

CRM

ERP environments

Job description

At DU / ER, we design clothing for doers — those who move through life with purpose and style.

Our technical apparel blends high performance with everyday versatility, giving you the freedom to live fully without ever needing a wardrobe change. From commuting by bike to tackling weekend adventures, DU / ER empowers movement, exploration, and self-expression — all in one outfit.

About DU / ER

At DU / ER, we design clothing for doers — those who move through life with purpose and style.

Our technical apparel blends high performance with everyday versatility, giving you the freedom to live fully without ever needing a wardrobe change. From commuting by bike to tackling weekend adventures, DU / ER empowers movement, exploration, and self-expression — all in one outfit.

The Opportunity

We’re looking for a Key Account Manager to drive the next chapter of DU / ER’s growth across North America. You'll be at the forefront of our wholesale strategy — building deep partnerships, unlocking new market opportunities, and ensuring our brand shows up with strength and purpose at every touchpoint.

Reporting to the Vice President of Global Sales, you’ll lead major account relationships, manage account health and order velocity, and mentor independent agencies managing regional key accounts. Your impact will be seen not just in numbers — but in how we show up in the market.

What You'll Do

Own Relationships :

• Serve as the main point of contact for DU / ER’s key wholesale accounts, aligning them to our brand vision and commercial goals.

Strategize & Execute :

• Develop tailored sales plans to achieve revenue targets and grow account partnerships with a sharp, strategic lens.

Lead Seasonal Sell-In :

• Present new product stories, lead pre-line meetings, and tailor seasonal assortments to meet account-specific needs.
• Build accurate revenue forecasts and optimize replenishment through careful analysis of sales, inventory, and sell-through metrics.
• Partner closely with Product, Marketing, and Operations to bring cohesive, high-impact strategies to life.

Expand Our Reach :

• Identify and onboard new key accounts, leading negotiations and partnership development with confidence and creativity.

Bring the Market Back Home :

• Share field insights, customer feedback, and competitive intelligence with our internal teams to continuously sharpen our edge.

Deliver Exceptional Service :

• Build trusted, service-first relationships with accounts, ensuring an outstanding experience at every touchpoint.

Champion DU / ER :

• Represent DU / ER at industry events, trade shows, and community activations, fueling our brand presence and business development efforts.

What You Bring

• Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
• 5+ years of national key account management experience in the apparel, fashion, or outdoor industries, or direct buying / planning responsibility for a multimillion-dollar category at a major retailer.
• Expertise in order book management, forecasting, and sell-in / sell-through strategies.
• Confidence in building actionable reports with Excel, Power BI, or other BI tools.
• Strong systems skills : B2B platforms, CRM, and ERP environments.
• Proven success driving revenue and account growth in a competitive marketplace.
• Outstanding relationship-building, negotiation, and communication skills.
• Ability to thrive in a high-growth, dynamic environment, and travel independently (10–20%).
• Strategic thinker with a tactical mindset.
• Data-driven but human-centered.
• Passionate about movement, performance, and living fully.
• Driven, collaborative, and always learning.
• Ready to shape the future of active apparel.
• Salary Range : $90,000 – $120,000 CAD annually (based on skills and experience).
• Benefits : Extended health & dental coverage, paid time off, employee discounts, fitness & wellness perks, and continuous skills development support.

Why DU / ER?

This is more than a job. It's a chance to help shape the future of an apparel brand designed for modern movers. If you're energized by opportunity, passionate about building connections, and ready to leave your mark on a brand that's redefining performance and style — we want to meet you.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Sales and Business Development

Apparel & Fashion

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