Key Account Manager

Concord National; Vancouver; On-site; CAD 100,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Annual performance-based bonus

Health and dental benefits

Paid time off

Leadership development opportunities

Job summary

Concord National LLP in Vancouver is seeking an experienced Key Account Manager to support growth of assigned key accounts and brand portfolios in the Canadian market. You will build strategic partnerships with major accounts like London Drugs and CCW, driving sales performance and trade spend optimization.

The role requires 5+ years in major account management within the CPG sector, strong MS Office skills, and a results-driven mindset. Travel across Canada is expected as part of the position.

Qualifications

• University or college degree in Business/Marketing or equivalent experience.
• Minimum 5 years of experience managing major customer accounts.
• Consumer Packaged Goods (CPG) industry experience is required.

Responsibilities

• Manage high-visibility key accounts across Canada and growth initiatives.
• Develop and execute account plans to meet annual business objectives.
• Collaborate with internal teams for program execution and trade spend.
• Build strategic partnerships and optimize retailer programs and margin.
• Prepare data-driven sales presentations and provide period summaries.
• Travel regularly to assigned accounts to maintain relationships.

Skills

Account management

Negotiation

Relationship management

Communication

Time management

Travel readiness

Education

Business/Marketing degree

Tools

Microsoft Office

Job description

Concord National LLP is a leading Canadian food brokerage with over 50 years of experience helping brands grow. Through its three divisions, Concord National, Indigo Natural Products, and Stack Merchandising, we provide sales, retail coverage, import, distribution, and coast-to-coast merchandising services to support brands in major chains and independent stores nationwide.

Our Concord National Division is currently seeking an experienced Key Account Manager based in the Vancouver area to support the growth and development of assigned key accounts and brand portfolios within the Canadian market.

Why Join Us?

At Concord National LLP, you’ll work with iconic brands, collaborate with passionate professionals, and make a measurable impact on the Canadian food industry. We offer:

• A dynamic, collaborative environment where your ideas matter
• Competitive compensation and benefits
• Opportunities for career growth and leadership development

Our core values—Passion, Integrity, Adaptability, Initiative, Organizational Excellence, and Teamwork—guide everything we do.

The Opportunity

The Key Account Manager will be responsible for high‑visibility key accounts assigned to them, such as London Drugs, PFG and all affiliated banners as well as Canadian Choices Wholesalers (CCW).This role focuses on building strong, strategic partnerships and proactively managing assigned accounts to achieve annual business plan objectives across sales performance and trade spend effectiveness.

You will work closely with internal teams and external partners to execute brand and category strategies, optimize program execution, and enhance the overall customer experience.

Primary Responsibilities

• Under the guidance of your supervisor, you will need to develop and implement sales KPIs and other data
• On a regular basis, provide your supervisor with an accurate summary of activities
• Assist in preparing and then achieving or exceeding annual strategic planning objectives
• Develop and effectively manage relationships with key accounts, supporting them by driving consumer demand. Work directly with major accounts to optimize the efficiency and execution of the program
• Be familiar with the client and able to develop a cost structure based on retailer requirements and margin strategy
• Identify and develop new business opportunities to help grow brand awarenessResponsible for creating compelling, analytical, and fact-based sales presentations. Provide continuous training and support, as well as insights into category management
• Comply with standard operating procedures, as well as company policies and procedures
• Be an ambassador for Concord National, reflecting our culture in all internal and external communications and interactions

Candidate Requirements

Education and Experience

• University or college degree in Business, Marketing, or a related field (or equivalent experience)
• Minimum 5 years of experience managing major customer accounts
• Consumer Packaged Goods (CPG) industry experience is required

Knowledge, Skills, and Abilities

• Strong proficiency in Microsoft Office (Excel, Word, Outlook)
• Clear, honest, and effective communication skills
• Ability to self‑manage while collaborating effectively within a team environment
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a dynamic, fast‑paced setting
• Strong sales, negotiation, and relationship‑management capabilities
• Positive, resilient, and results‑driven mindset
• Valid driver’s license with a good driving record

Travel Requirements

• Regular travel will be necessary across the assigned accounts

Physical Requirements

• Alternating periods of sitting and standing, with some walking
• Work on a computer/iPad both at home and in the office.

We offer a competitive total rewards package designed to attract and retain experienced sales leaders, including:

• Base salary range of $100,000 - $120,000, commensurate with experience
• Annual performance-based bonus
• Comprehensive health and dental benefits
• Paid time off, including vacation and personal days
• Ongoing leadership development and professional growth opportunities