Key Account Manager

Kaizen Gaming; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading GameTech company is seeking a Key Account Manager to oversee high-net-worth customers in the Argentinian market. This role emphasizes building strong relationships, enhancing customer loyalty, and providing a world-class experience, promoting responsible gambling within a sustainable framework.

Benefits

Competitive pay and bonus scheme

Unlimited access to Udemy & continuous training

Qualifications

• 5+ years in key account management or complex B2B roles.
• Fluent in English, especially for global clients.
• Relevant industry experience in technology, FMCG, or healthcare.

Responsibilities

• Manage customer portfolio and strengthen personal relationships.
• Deliver exceptional customer service as the primary contact.
• Monitor customer performance and plan strategic accounts.

Skills

Relationship-building

Customer service

Strategic sales

Education

Bachelor's degree in Business Administration

MBA or post-graduate degree

Job description

Join to apply for the Key Account Manager role at Kaizen Gaming

Join to apply for the Key Account Manager role at Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

Let’s start with the role

The Key Account Manager will oversee the portfolio of high-net-worth customers in the Argentinian market, focusing on building relationships with Key Accounts. This role emphasizes enhancing loyalty, delivering personalized and rewarding experiences, all within a sustainable framework. It offers a unique opportunity to engage with high-value customers, providing them a world-class experience while promoting responsible gambling and sustainability.

As a Key Account Manager, you will:

• Manage the customer portfolio and establish strong personal relationships to foster loyalty, retention, and increased lifetime value by maintaining their customary and sustainable play levels;
• Monitor individual customer performance and ensure timely provision of rewards, both online and offline, aligning with business requirements;
• Deliver top-tier customer service to assigned customers, acting as the primary point of contact through all available channels and for any related issues;
• Proactively target individual customers with appropriate actions at strategic points in their lifecycle (new Key Accounts, churning, lapsed, returning, big winners, etc.) to drive growth and activity;
• Strategically plan and host diverse local or global Key Account events, including hospitality at sporting events, concerts, luxury dinners, and entertainment outings, collaborating with the Hospitality and Sponsorship Team;
• Monitor market-level performance and comprehend emerging trends;
• Initiate campaigns tailored to stimulate activity among assigned Key Accounts, ensuring prompt generation, tracking, and reporting of results;
• Acquire in-depth knowledge of customers (playing behaviors, preferences, dislikes) to build respective strategies;
• Play a vital role in driving business success by representing the voice of Key Accounts and providing valuable feedback and innovative ideas to enhance the overall customer experience.

What you will bring:

• 5+ years in key account management, strategic sales, or complex B2B commercial roles.
• Bachelor's degree in Business Administration, Marketing, Engineering, Economics, or a related field. An MBA or post-graduate degree is a plus.
• Proven experience with cross-functional team or project coordination experience.
• Strong relationship-building skills and a commitment to providing world-class service to our valued customers;
• Advanced or fluent (written and spoken) English skills, especially for global clients.
• Relevant industry experience (e.g. technology, FMCG, healthcare, industrial, logistics, or professional services)

Hybrid way of working

A buddy will support you with your onboarding

Competitive pay and bonus scheme

Unlimited access to Udemy & continuous training

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Regarding the data you share with us, you may find and read our recruitment privacy notice here.

We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Entertainment Providers

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