Dispatch Logistician

Charger Logistics Inc.; Brampton; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Salary

Healthcare Benefit Package

Career Growth

Job summary

Charger Logistics Inc. in Brampton, Canada, is hiring a logistics dispatcher to coordinate inbound and outbound freight and ensure on-time delivery.

The role focuses on building strong relationships with customers, brokers and carriers, negotiating rates, and resolving service issues while maintaining accurate documentation. You will work with a team to optimize lane performance, manage shipments, and uphold service levels in a dynamic North American network.

Qualifications

• 3+ years of experience in trucking industry or dispatch.
• Educational background in Supply Chain Management.
• Dedicated experience providing customer service in a similar environment.
• Knowledge of the transportation industry and North American geography is an asset.
• Positive attitude with good people skills.
• Proficient in MS Office.

Responsibilities

• Serve as the primary point of contact for customers, coordinating inbound and outbound freight to meet daily priorities.
• Build and maintain strong relationships with customers, brokers and carriers to address service risks and issues.
• Analyze lane data and on-time performance to support rate negotiation and profitability.
• Communicate with customers and carriers to resolve pricing, service levels and documentation discrepancies.
• Direct logistics activities including rate requests, 3PL selection, tracking and expediting shipments.
• Verify shipping documents, PODs, BOL and carrier confirmations for accuracy.
• Proactively communicate service risks to customers and provide resolutions.

Skills

Customer service

People skills

Education

Supply Chain Management degree

Tools

MS Office

Job description

Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team based out of our Brampton office.

Responsibilities

• Serve as the primary point of contact for customers, coordinating inbound and outbound freight to meet daily priorities and weekly transportation targets while ensuring a high level of service.
• Build and maintain strong relationships with customers, brokers, and carriers to proactively address service risks, resolve issues, and ensure timely, transparent communication.
• Analyze lane data, on-time performance and costs to effectively negotiate rates with customers and third-party carriers to ensure profitability and customer satisfaction
• Communicate with customers, brokers, and carriers to resolve discrepancies related to pricing, service levels, delivery schedules, and documentation.
• Direct and organize logistics activities such as obtaining shipment rates, negotiating with logistics service providers, selecting 3PL partners, tracking and expediting shipments, and solving any discrepancy of quality, quantity, and schedule.
• Verify and troubleshoot any issues in shipping or customs documentation including, but not limited to, PODs, BOL and carrier confirmation.
• Proactively communicate service risks to customers to provide proper resolution

Requirements

• 3+ years of experience in trucking industry and/or dispatch experience.
• Educational background in Supply Chain Management (or other relevant area such as Business)
• Dedicated experience providing customer service in a similar work environment
• Knowledge of the transportation industry and North American geography are considered assets.
• Positive attitude with good people skills.
• Good command of MS Office (Excel and Word) with an ability to quickly learn new software.

Benefits

• Competitive Salary
• Healthcare Benefit Package
• Career Growth