Kettle Scheduler - Temporary

The Salvation Army Canada and Bermuda Territory; Kelowna; On-site; CAD 25,000 - 36,000; Part time

Job summary

The Salvation Army Canada and Bermuda Territory is seeking a Kettle Scheduler for the Christmas Kettle Campaign in the Kelowna area on a short-term contract basis. The role involves oversight of kettle locations, volunteer coordination, scheduling, and recruitment, with emphasis on customer service and donation handling.

Responsibilities include ensuring timely reporting, training volunteers, and maintaining confidentiality.

Qualifications

• Minimum of one year of related experience or working in customer service.
• Money handling experience is an asset.
• Background checks may be required by The Salvation Army.

Responsibilities

• Oversee and support Christmas Kettle locations within a defined zone (shopping malls, grocery stores, retail outlets).
• Schedule, supervise, and assign Kettle Volunteers throughout the Campaign; participate in volunteer recruitment.
• Ensure timesheets and mileage reports are submitted accurately and bi-weekly; coordinate donor and site host communication.
• Provide training to volunteers and orientation on kettle handling and duties; liaise with Administrative and Internal Communications Manager.

Skills

Customer service

Communication skills

Interpersonal skills

Ability to lift 9–12 kg

Confidentiality

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

POsition Purpose summary

The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping TSA to give hope to other. Kettle Scheduler position is a short-term contract position. The successful candidate is responsible for oversight of several Christmas Kettle locations in a given geographical zone area. Zone locations include shopping malls, grocery stores and retail outlets.

KEY RESPONSIBILITIES

Incumbent may perform all, some, or similar range of duties as below.

• Must have a solid understanding of basic to intermediate computer operation including Microsoft 365 programs, data entry, internet browsers, and some file management and ability to create reports.
• Be a positive and outgoing representative of The Salvation Army Okanagan Central.

  • Attend a day of training/orientation on The Salvation Army and the Christmas Kettle Campaign

  • Provide support in getting Kettles to zone locations prior to volunteer arrival at Campaign onset

  • Ensure all Kettle donations are delivered to secure location at shift completion.

  • Communicate daily issues and supply deficiencies to Administrative and Internal Communications Manager

  • Provide training to and the orientation of volunteers assuring proper Kettle handling and duties as required

  • Schedule, supervise, support and assign Kettle Volunteers throughout the Campaign

  • Participate in the recruitment of new volunteers

  • Ensure timesheets and mileage reports are submitted accurately and timely (bi-weekly basis)

  • Respond to questions/queries from volunteers and site hosts.

  • Perform other job-related duties as assigned.

  • Communicate daily issues and supply deficiencies to Administrative and Internal Communications Manager

  • Provide training to and the orientation of volunteers assuring proper Kettle handling and duties as required

  • Schedule, supervise, support and assign Kettle Volunteers throughout the Campaign

  • Participate in the recruitment of new volunteers

  • Ensure timesheets and mileage reports are submitted accurately and timely (bi-weekly basis)

  • Respond to questions/queries from volunteers and site hosts.

  • Perform other job-related duties as assigned.

  • Communicate daily issues and supply deficiencies to Administrative and Internal Communications Manager

  • Provide training to and the orientation of volunteers assuring proper Kettle handling and duties as required

  • Schedule, supervise, support and assign Kettle Volunteers throughout the Campaign

  • Participate in the recruitment of new volunteers

  • Ensure timesheets and mileage reports are submitted accurately and timely (bi-weekly basis)

  • Respond to questions/queries from volunteers and site hosts.

  • Perform other job-related duties as assigned.

Experience

A minimum of one year of related experience or working in customer service

Money handling experience is an asset

Related experience is an asset

Skills/capabilities

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required, including Child Check (if appropriate).
• A Driver’s Abstract that is satisfactory to The Salvation Army, in its sole discretion, is required
• Valid driver’s license and a reliable vehicle required
• Excellent communication and interpersonal skills
• Enthusiastic Team Player with excellent communication and interpersonal skills
• Able to lift 9 to 12 kgs (20 – 25 lbs)
• Strong customer service skills; enjoy liaising and working with people of all ages and abilities
• Willingness to be flexible and work well under pressure with daily timelines and changing priorities
• Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information

Compensation

The target hiring range for this position is $18.25 to $22.23 with a maximum of $26.20.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.