Kettle Runner - Temporary

The Salvation Army Canada and Bermuda Territory; Kelowna; On-site; CAD 25,000 - 36,000; Full time

Job summary

The Salvation Army Okanagan Central is hiring a Kettle Runner for a short-term contract. You will oversee multiple kettle locations in a defined zone, including malls, grocery stores, and retailers. Responsibilities include training volunteers, securing donations, and daily reporting.

Compensation ranges from $18.25 to $22.23 per hour, with a max of $26.20. A valid driver’s license and reliable vehicle are required, along with ability to lift 9–12 kg and pass background checks.

Qualifications

• Minimum one year of related experience or customer service
• High school diploma or equivalent is preferred
• Must be able to pass a background check and driver’s abstract
• Valid driver’s license and reliable vehicle required
• Excellent communication and interpersonal skills
• Ability to lift 9–12 kg (20–25 lbs) and work under pressure

Responsibilities

• Be a positive representative of The Salvation Army Okanagan Central
• Attend training and orientation on The Salvation Army and the Christmas Kettle Campaign
• Assist in getting Kettles to zone locations before volunteers arrive
• Ensure all kettle donations are secured and delivered
• Communicate daily issues and supply needs to staff
• Provide training to volunteers on kettle handling and duties
• Deliver and pick up kettles and supplies to kettle sites daily
• Perform safety checks at kettle sites and troubleshoot hardware
• Maintain accurate timesheets and mileage reports bi-weekly
• Respond to questions from volunteers and site hosts
• Perform other job-related duties as assigned

Skills

Customer service

Communication

Teamwork

Dependability

Attention to detail

Education

High school diploma (asset)

Tools

Microsoft 365

Data entry

Internet browsers

Reporting tools

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POsition Purpose summary:

The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping TSA to give hope to other.

Kettle Runner position is a short-term contract position. The successful candidate is responsible for oversight of several Christmas Kettle locations in a given geographical zone area. Zone locations include shopping malls, grocery stores and retail outlets.

KEY RESPONSIBILITIES:

Incumbent may perform all, some, or similar range of duties as below.

• Be a positive and outgoing representative of The Salvation Army Okanagan Central.
  • Attend a day of training/orientation on The Salvation Army and the Christmas Kettle Campaign
  • Provide support in getting Kettles to zone locations prior to volunteer arrival at Campaign onset
  • Ensure all Kettle donations are delivered to secure location at shift completion
  • Communicate daily issues and supply deficiencies to Volunteer and Kettle Coordinator
  • Provide training to and the orientation of volunteers assuring proper Kettle handling and duties as required
  • Delivers and picks-up kettles and/or supplies to kettle sites daily as required.
  • Make scheduled and unscheduled safety checks at kettle sites assuring policies and protocols are adhered to.
  • Troubleshoots issues with kettle stands and tap devices, e.g. kettle hardware, battery issues, etc.
  • Ensure timesheets and mileage reports are submitted accurately and timely (bi-weekly basis)
• Respond to questions/queries from volunteers and site hosts.
  • Perform other job-related duties as assigned.

FINANCIAL AND MATERIALS MANAGEMENT:

Collect donations in accordance with policies and procedures ensuring donations are always kept secure.

Working Conditions:

Work environment is a typical office environment and typically in malls/stores

education and experience Qualifications:

Qualifications and education requirements:

• Some high school coursework, completion of high school is an asset

Experience:

A minimum of one year of related experience or working in customer service

Money handling experience is an asset

Related experience is an asset

Skills/capabilities

• Must have a solid understanding of basic to intermediate computer operation including Microsoft 365 programs, data entry, internet browsers, and some file management and ability to create reports.
• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Be a positive and outgoing representative of The Salvation Army Okanagan Central.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required, including Child Check (if appropriate).
• A Driver’s Abstract that is satisfactory to The Salvation Army, in its sole discretion, is required
• Valid driver’s license and a reliable vehicle required
• Excellent communication and interpersonal skills
• Enthusiastic Team Player with excellent communication and interpersonal skills
• Able to lift 9 to 12 kgs (20 – 25 lbs)
• Strong customer service skills; enjoy liaising and working with people of all ages and abilities
• Willingness to be flexible and work well under pressure with daily timelines and changing priorities
• Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information

Compensation:

The target hiring range for this position is $18.25 to $22.23 with a maximum of $26.20.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.