Kettle Coordinator - Fort McMurray

The Salvation Army International; Fort McMurray; Hybrid; CAD 28,000 - 41,000; Full time

Benefits offered by this job

Health & dental benefits

RRSP plan

Paid vacation & sick leave

Flexible work arrangements

Professional development

Job summary

The Salvation Army International is seeking a Kettle Coordinator II for a short-term contract to oversee multiple kettle locations in a defined zone, manage donations securely, and coordinate volunteers. The role involves frequent interaction with community partners and requires strong organizational and communication skills.

Responsibilities include scheduling, recruitment, and reporting while ensuring compliance with safety policies and mission values.

Qualifications

• Willingness to develop an understanding and support for The Salvation Army mission.
• Comply with OH&S Acts and safety policies.
• One year of related experience or customer service background.
• Money handling experience is an asset.
• Related experience is an asset.

Responsibilities

• Promote, co-ordinate and oversee kettle locations in Fort McMurray.
• Arrange daily delivery and pick-up of kettles; ensure donation security.
• Coordinate kettle volunteer schedules and cover absences.
• Staff kettle locations per policy; fill in when needed.
• Ensure supplies of literature and giveaways at kettles.
• Count kettle income daily.
• Recruit, orient and manage kettle volunteers.
• Engage churches, schools and businesses to fill volunteer roles.
• Maintain positive relationships with volunteers and hosts.
• Keep accurate records of volunteers and hours; prepare thank-you letters.
• Prepare campaign reports; store equipment after campaign.
• Maintain statistics using the Kettle System.

Skills

Valid driver’s license

Reliable vehicle

Excellent communication

Interpersonal skills

Team player

Lift 9–12 kgs

Strong customer service

Flexible under pressure

Maintain confidentiality

Education

High school completion

Alternative education/experience considered

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description: POSITION PURPOSE SUMMARY

The Salvation Army Christmas Kettle Campaign is part of a century old tradition to contribute towards building strong communities by helping TSA to give hope to other. Kettle Coordinator II position is a short-term contract position. The incumbent is responsible for oversight of several Christmas Kettle locations in a given geographical zone area. Zone locations include shopping malls, grocery stores and retail outlets.

ACCOUNTABILITIES

• Promote, co-ordinate and oversee kettle locations in Fort McMurray
• Responsible for arranging the delivery and pick-up of kettles to/from sites daily, ensuring the security of donations.
• Coordinate the schedule for kettle volunteers and respond to emergency absences, etc.
• Make rounds at kettle locations to ensure kettle is staffed as per policy.
• Fill in as necessary at kettles to cover breaks or late arrivals, etc.
• Ensure that kettle locations have adequate supplies of literature, giveaways, etc.
• Counting kettle income daily.
• Responsible for the recruitment, orientation and performance management of kettle workers/volunteers.
• Work alongside kettle workers/volunteers.
• Contact churches, schools, businesses and other organizations to fill volunteer spots on kettles.
• Foster and maintain positive working relationships with volunteers and businesses hosting kettle locations.
• Maintain accurate records of volunteer’s information.
• Prepare and send out appropriate Thank You letters to groups and volunteer hours for students.
• Post campaign prepare an overall report on the campaign
• Retrieve and store all equipment/supplies from various kettle locations post campaign.
• Maintain accurate statistical data using the Kettle System.
• Perform other position related duties as required.

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: n/a

Internal: TSA staff members, Kettle campaign team

External: Community members

MANAGERIAL/TECHNICAL RESPONSIBILITIES

Reports directly to the _____ .

Direct reports: none. Workflow coordinator.

FINANCIAL AND MATERIAL MANAGEMENT

• Collect donations and ensure donations are always kept secure.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

WORKING CONDITIONS

• Work environment is typically in malls/stores
• Some standing for long periods will be required and exposure to cold weather - Winter driving within city

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Alternative combination of education and Experience may be considered.
• Some high school coursework, completion of high school is an asset
• One year of related experience or working in customer service
• Money handling experience is an asset
• Related experience is an asset

Skills and Capabilities

• Valid driver’s license and a reliable vehicle required Excellent communication and interpersonal skills
• Enthusiastic Team Player with excellent communication and interpersonal skills
• Able to lift 9 to 12 kgs (20 – 25 lbs)
• Strong customer service skills; enjoy liaising and working with people of all ages and abilities
• Willingness to be flexible and work well under pressure with daily timelines and changing priorities
• Ability to maintain strict confidentiality in the handling of donor, volunteer, and organizational information

Compensation

The target hiring range for this position is $20.23 to $25.30 with a maximum of $30.35. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.

Benefits and Growth

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

Join Our Dynamic Team

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.