Junior Systems Administrator/Operations Support Specialist

Randstad Canada; Toronto; Presencial; CAD 90.000 - 120.000; Tempo integral

Resumo da vaga

Randstad Canada seeks a proactive Junior Systems Administrator/Operations Support Specialist for an enterprise-level contract in Toronto, onsite five days a week. The role covers server/workstation administration, user provisioning in AD/Entra ID, patching, and incident resolution under ITSM policies.

You'll gain exposure to VMware/Hyper‑V virtualization, Microsoft 365, and security controls, while collaborating with cross-functional teams in a large enterprise IT environment.

Qualificações

• Experience diagnosing hardware, OS, and network performance issues.
• Knowledge of Windows Server, Active Directory, GPO, DNS, DHCP.
• Understanding cloud and modern workplace: Azure, Microsoft 365, Entra ID.
• Understanding cybersecurity best practices: endpoint protection, patching, access control.
• Experience with virtualization, file/print services, and endpoint management.
• Networking fundamentals: TCP/IP, VPNs, switches, firewalls.
• Familiar with ITSM processes using ServiceNow/Remedy.
• Scripting basics: PowerShell or batch to automate tasks.
• Awareness of AODA accessibility standards.
• Willingness for after-hours maintenance and on-call rotations.
• Strong communication and customer service orientation.
• Documentation and runbooks discipline.
• Ability to manage priorities in a multidisciplinary team.

Responsabilidades

• Provide day-to-day systems administration, operational support, and infrastructure maintenance across servers, workstations, and network hardware.
• Perform user provisioning/deprovisioning, profile configurations, and access management in AD and Entra ID.
• Deploy OS updates, software upgrades, and patches following change management processes.
• Troubleshoot hardware, software, performance bottlenecks, and connectivity issues with structured diagnostics.
• Deliver Level 1/2 support, log and resolve incidents within SLAs.
• Monitor resource utilization, performance trends, and backups to ensure availability and data integrity.
• Support print servers, shared storage, file servers, and virtualization platforms (VMware/Hyper‑V).
• Implement cybersecurity operational controls and vulnerability remediation.
• Use PowerShell/batch to automate routine maintenance tasks.
• Coordinate incident escalation with senior engineers and vendors.
• Maintain documentation, runbooks, inventories, and knowledge base articles.
• Follow ITSM workflows for incidents, problems, and changes using ITSM tools.

Conhecimentos

Troubleshooting

Sys Admin/Identity

Cloud & M365

Cybersecurity Hygiene

Enterprise Infrastructure

Networking Fundamentals

ITSM Processes

Scripting

AODA Compliance

Maintenance & Patch

Communication Skills

Customer Service

Documentation & SOPs

Collaboration & Time Mgmt

Ferramentas

Windows Server

Active Directory

GPO

DNS

DHCP

VMware

Hyper-V

Microsoft Entra ID

Microsoft 365

Descrição da vaga

We are seeking a proactive and motivated Junior Systems Administrator/Operations Support Specialist for an enterprise-level contract opportunity based in Toronto.

Location: Toronto, ON

Assignment Type: Onsite (5 days per week)

Contract Duration: 11-month contract (with potential for extension)

Salary: CA$90,000.00–CA$120,000.00 yearly Full-time

Advantages

• Modern Infrastructure Breadth: Hands-on experience across Windows Server, VMware/Hyper‑V, Microsoft 365, and Microsoft Entra ID.
• Full‑Spectrum Operations: Build expertise across user provisioning, patch management, ITSM processes, and network troubleshooting.
• Professional Growth: Accelerate your career within a large, structured enterprise IT environment.
• Long‑Term Contract: Secure an 11‑month contract with strong potential for extension.

Responsibilities

• Provide day-to-day systems administration, operational support, and infrastructure maintenance across servers, workstations, and network hardware.
• Perform user account provisioning, de‑provisioning, profile configurations, and access management within Active Directory and Microsoft Entra ID.
• Deploy operating system updates, software upgrades, and security patches to servers and endpoints following established change management procedures.
• Troubleshoot hardware failures, software faults, system performance bottlenecks, and network connectivity issues using structured diagnostic methods.
• Deliver Level 1 and Level 2 technical support, logging, prioritizing, and resolving incidents and service requests within defined SLAs.
• Monitor system resource utilization, workload performance trends, and backups to ensure continuous system availability and data integrity.
• Support enterprise infrastructure services, including print servers, shared storage/file servers, and virtualization platforms (VMware or Hyper‑V).
• Implement cybersecurity operational controls, including endpoint protection updates, account security reviews, and vulnerability remediations.
• Utilize basic scripting (e.g., PowerShell, batch files) to automate repetitive administrative tasks and routine maintenance workflows.
• Coordinate incident escalation and technical resolution activities with senior engineering teams and third‑party technology vendors.
• Maintain clear and accurate technical documentation, standard operating runbooks, system inventories, and knowledge base articles.
• Follow IT Service Management (ITSM) workflows for incident, problem, and change requests using tools such as ServiceNow or Remedy.

Qualifications

• Diagnostic & Troubleshooting Skills: Proven ability to troubleshoot hardware, operating systems, software packages, network connectivity, and system performance issues using structured diagnostic methodologies.
• Systems Administration & Identity: Working knowledge of Microsoft Windows Server administration, Active Directory, Group Policy (GPO), DNS, DHCP, and account management.
• Cloud & Modern Workplace Fundamentals: Understanding of cloud technologies and administration, specifically Microsoft Azure, Microsoft 365, and Microsoft Entra ID (Azure AD).
• Cybersecurity Hygiene: Solid understanding of cybersecurity best practices, including endpoint security, patch management, access control, and vulnerability remediation.
• Enterprise Infrastructure: Familiarity with supporting virtualization environments (VMware or Hyper‑V), enterprise file/print services, and endpoint management solutions.
• Networking Fundamentals: Practical understanding of networking principles, including TCP/IP, subnets, VPNs, basic switch/router connectivity, and firewalls.
• ITSM Processes: Exposure to IT Service Management processes (incident, change, request fulfillment) using enterprise ticketing platforms like ServiceNow, Remedy, or similar.
• Scripting: Basic automation or scripting experience using PowerShell or batch scripts to streamline operational tasks.
• Accessibility Awareness: Understanding of Accessibility for Ontarians with Disabilities Act (AODA) standards and digital accessibility guidelines.
• Maintenance Experience: Prior participation in scheduled maintenance windows, after‑hours patching, or on-call rotations is an asset.
• Communication: Strong verbal communication skills with the demonstrated ability to explain technical concepts and solutions clearly to both technical and non-technical stakeholders.
• Customer Service Focus: High customer service orientation with a dedication to professionalism, prompt responsiveness, and client satisfaction.
• Documentation & Analytical Skills: Meticulous approach to documenting troubleshooting steps, root causes, and standard operating procedures.
• Collaboration & Time Management: Ability to manage competing support priorities effectively, collaborate well within a multidisciplinary team, and execute assigned tasks independently.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity‑seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non‑binary/gender non‑conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.