Junior Service Technician - Dental Equipment

Medline Canada Corporation; Mississauga; On-site; CAD 47,000 - 71,000; Full time

Benefits offered by this job

LTD & Insurance

RRSP with company match

Annual Employee Appreciation Week

Paid vacation and personal days

Employee Assistance Program (EAP)

Career growth and training programs

Open communication with Senior Leaders

Employee referral program

Recognition programs

Social activities

Job summary

Medline Canada is seeking a Junior Service Technician in Mississauga to assist with troubleshooting, repair, maintenance and installation of dental equipment. Under guidance, you will build technical expertise and provide exceptional customer support at client locations.

Daily travel between dental offices is required; evening/weekend availability for emergency calls; valid driver’s license and ability to lift heavy gear are expected. Growth opportunities and comprehensive benefits are provided.

Qualifications

• Certification or Diploma in mechanical, electrical, small machine repair, etc. is an asset.
• Demonstrated experience in general repair skills or a mechanical aptitude.
• Experience in mechanical, electrical, electronic, pneumatic, hydraulic and/or plumbing repairs is an asset.
• Excellent customer service skills.
• Aptitude for problem solving.
• Able to prioritize and organize work schedule with limited supervision.
• Strong verbal and written communication skills.

Responsibilities

• Responding promptly to service requests.
• Following through on commitments to customers and internal colleagues.
• Listening to customer issues.
• Communicating client service information with the Sales Representatives and the Service Coordinators.
• Being dispatched by service coordinators to assist in deliveries of rental equipment.
• Completing work orders.
• Maintaining appropriate tools, supplies and parts within vehicle.
• Documenting equipment issues and assisting in completing repairs.
• Assisting to diagnose equipment issues and arranging for required parts, supplies or tools.
• Assisting to communicate equipment issues and recommended repairs to the customers.
• Assisting to adjust, repair or calibrate equipment based on manufacturer's specifications.
• Being dispatched with installation of equipment and other goods.
• Providing follow up support within committed timelines.
• Verifying equipment is set to manufacturer's specifications.
• Reporting incidents, injuries or near misses.
• Conducting oneself in accordance with Sinclair's policies.
• Participating in ongoing educational programs

Skills

Customer service

Problem solving

Verbal and written communication

Prioritization and organization

Driver's license

Team collaboration

Education

Certification or Diploma in mechanical/electrical repair

Job description

Value Proposition

As a leading partner in healthcare, Medline Canada's sole purpose is to make healthcare run better - this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.

Compensation

Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:

• Collaborative work environment with highly engaged employees
• Market competitive compensation and benefits plan, including: LTD & Insurance
• RRSP with a company match
• Annual Employee Appreciation Week
• Paid vacation and personal days
• Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
• Career growth and training programs
• Open communication with Senior Leaders
• Employee referral program
• Recognition programs
• Social activities
• And much more...

Job Description Summary

The Junior Service Technician is an entry-level role designed to develop future technical experts within the dental service industry. In this position, Junior Service Technicians will assist with the troubleshooting, repair, maintenance, and installation of dental equipment, helping to ensure reliable operation at customer locations. Under the guidance of senior Service Technicians, the junior techs will build technical expertise, provide exceptional customer support, and gain practical experience in the service and installation of dental equipment.

Job Description

• Responding promptly to service requests
• Following through on commitments to customers and internal colleagues
• Listening to customer issues
• Communicating client service information with the Sales Representatives and the Service Coordinators
• Being dispatched by service coordinators to assist in deliveries of rental equipment
• Completing work orders
• Maintaining appropriate tools, supplies and parts within vehicle
• Documenting equipment issues and assisting in completing repairs
• Assisting to diagnose equipment issues and arranging for required parts, supplies or tools
• Assisting to communicate equipment issues and recommended repairs to the customers
• Assisting to adjust, repair or calibrate equipment based on manufacturer's specifications
• Being dispatched with installation of equipment and other goods
• Providing follow up support within committed timelines
• Verifying equipment is set to manufacturer's specifications
• Reporting incidents, injuries or near misses
• Conducting oneself in accordance with Sinclair's policies
• Participating in ongoing educational programs

Qualification & Skill Requirements

• Certification or Diploma, in mechanical, electrical, small machine repair etc. is an asset
• Demonstrated experience in general repair skills or a mechanical aptitude
• Experience in mechanical, electrical, electronic, pneumatic, hydraulic and/or plumbing repairs is an asset
• Excellent customer service skills
• Aptitude for problem solving
• Able to prioritize and organize work schedule with limited supervision
• Strong verbal and written communication skills

Position Specific Requirements

• Daily travel between dental offices
• Reporting to Mississauga branch during work hours for daily schedule
• Valid Canadian or equivalent driver’s license and a good driving record
• Available to work evening and weekends to support emergency call outs
• Periodically required to travel overnight to provide support to clients
• Able to lift heavy equipment
• Manual dexterity to operate hand and small power tools

The anticipated salary range for this position: $47,300.00 - $70,900.00 Annual

Medline Canada, Corporation is proud to be an equal opportunity employer.

About Medline Canada

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity

Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.

Our commitment to Accessibility

Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact [e-mail].

Through our culture of belonging, our agile and resilient global team is determined to get our customers exactly what they need, at the right time, every time. If you're a self-starter, eager to grow your career within a high-performing environment, this is the place for you.

Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its broad product portfolio, resilient supply chain and leading clinical solutions, Medline helps healthcare providers improve their clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories.

To learn more about how Medline makes healthcare run better, visit www.medline.com.