Junior Service Technician - Dental Equipment

Medline; Mississauga; On-site; CAD 47,000 - 71,000; Full time

Benefits offered by this job

Competitive compensation and benefits

RRSP with company match

Annual vacation and personal days

EAP Resources supporting well-being

Career growth and training programs

Open communication with Senior Leaders

Employee referral program

Recognition programs

Social activities

Job summary

Medline Canada in Mississauga is seeking a Junior Service Technician. This entry-level role supports troubleshooting, repair, maintenance, and installation of dental equipment under the guidance of senior technicians to ensure reliable operation at customer sites.

You will respond promptly to service requests, coordinate with Sales and Service Coordinators, assist with deliveries, and help maintain equipment and tools.

Qualifications

• Certification or Diploma in mechanical, electrical, small machine repair is an asset.
• Demonstrated repair skills or mechanical aptitude.
• Experience in mechanical, electrical, electronic, pneumatic, hydraulic and/or plumbing repairs is an asset.
• Excellent customer service skills.
• Aptitude for problem solving.
• Able to prioritize and organize work with limited supervision.
• Strong verbal and written communication skills.

Responsibilities

• Responding promptly to service requests.
• Following through on commitments to customers and internal colleagues.
• Listening to customer issues.
• Communicating client service information with Sales Representatives and Service Coordinators.
• Being dispatched to assist in deliveries of rental equipment.
• Completing work orders.
• Maintaining appropriate tools, supplies and parts within vehicle.
• Documenting equipment issues and assisting in completing repairs.
• Assisting to diagnose equipment issues and arranging for required parts, supplies or tools.
• Assisting to communicate equipment issues and recommended repairs to customers.
• Assisting to adjust, repair or calibrate equipment per manufacturer specifications.
• Providing follow up support within timelines.
• Verifying equipment is set to manufacturer specifications.

Skills

Mechanical aptitude

Customer service

Problem solving

Communication skills

Time management

Valid driver's license

Education

Certification or Diploma in mechanical/electrical repairs

Job description

Value Proposition

As a leading partner in healthcare, Medline Canada's sole purpose is to make healthcare run better - this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.

Compensation

Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:

• Collaborative work environment with highly engaged employees
• Market competitive compensation and benefits plan, including LTD & Insurance
• RRSP with a company match
• Annual Employee Appreciation Week
• Paid vacation and personal days
• Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
• Career growth and training programs
• Open communication with Senior Leaders
• Employee referral program
• Recognition programs
• Social activities
• And much more...

Job Description Summary

The Junior Service Technician is an entry-level role designed to develop future technical experts within the dental service industry. In this position, Junior Service Technicians will assist with the troubleshooting, repair, maintenance, and installation of dental equipment, helping to ensure reliable operation at customer locations. Under the guidance of senior Service Technicians, the junior techs will build technical expertise, provide exceptional customer support, and gain practical experience in the service and installation of dental equipment.

Job Description

Assists to maintain a high level of client service by:

• Responding promptly to service requests
• Following through on commitments to customers and internal colleagues
• Listening to customer issues
• Communicating client service information with the Sales Representatives and the Service Coordinators
• Being dispatched by service coordinators to assist in deliveries of rental equipment
• Completing work orders
• Maintaining appropriate tools, supplies and parts within vehicle

Assists to maintain client equipment by:

• Documenting equipment issues and assisting in completing repairs
• Assisting to diagnose equipment issues and arranging for required parts, supplies or tools
• Assisting to communicate equipment issues and recommended repairs to the customers
• Assisting to adjust, repair or calibrate equipment based on manufacturer's specifications
• Being dispatched with installation of equipment and other goods
• Providing follow up support within committed timelines
• Verifying equipment is set to manufacturer's specifications

Maintain a safe and respectful environment by:

• Reporting incidents, injuries or near misses
• Conducting oneself in accordance with Sinclair's policies
• Participating in ongoing educational programs

Qualification & Skill Requirements

• Certification or Diploma, in mechanical, electrical, small machine repair etc. is an asset
• Demonstrated experience in general repair skills or a mechanical aptitude
• Experience in mechanical, electrical, electronic, pneumatic, hydraulic and/or plumbing repairs is an asset
• Excellent customer service skills
• Aptitude for problem solving
• Able to prioritize and organize work schedule with limited supervision
• Strong verbal and written communication skills

Position Specific Requirements

• Daily travel between dental offices
• Reporting to Mississauga branch during work hours for daily schedule
• Valid Canadian or equivalent driver's license and a good driving record
• Available to work evening and weekends to support emergency call outs
• Periodically required to travel overnight to provide support to clients
• Able to lift heavy equipment
• Manual dexterity to operate hand and small power tools

The anticipated salary range for this position: $47,300.00 - $70,900.00 Annual

This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Medline Canada, Corporation is proud to be an equal opportunity employer.

About Medline Canada

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity

Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.