Junior Service Advisor

VinFast; Oakville; On-site; CAD 42,000 - 64,000; Full time

Job summary

VinFast Canada is seeking a Junior Service Advisor to act as the interface between customers and VinFast Service Centres, guiding them through the service journey with a focus on communication and satisfaction.

Responsibilities include handling inquiries, scheduling, data entry in the DMS, updating customers on progress, and supporting parts and service operations. A 2-year service advisory background and basic automotive knowledge are preferred.

Qualifications

• Minimum of 2 years of Service Advisor experience; EV or luxury experience preferred.
• High School Diploma or equivalent.
• Proficiency with MS Office, Salesforce, CDK or Reynolds software.
• Understanding of basic automotive servicing and repair concepts.
• Customer-focused and able to deliver excellent service.
• Detail-oriented, organized, and able to multi-task.

Responsibilities

• Answer calls, messages, and walk-ins with courteous, attentive service.
• Coordinate appointments and manage customer flow throughout service.
• Record issues and data accurately in the Dealer Management System.
• Communicate status updates and estimated completion times to customers.
• Follow up to ensure satisfaction and resolve minor concerns.
• Support Parts team with daily tasks and parts logistics.
• Assist with vehicle delivery, staging, and shop cleanliness.

Skills

Customer service

Communication

Multitasking

Detail oriented

Interpersonal skills

Problem solving

Flexibility

Stamina

Education

High School Diploma

Tools

MS Office Suite

Salesforce

CDK

Reynolds software

Job description

ON - Oakville, 2270 South Service Rd, Oakville, Ontario, Canada

Job Description

Posted Tuesday, July 28, 2026 at 4:00 AM

COMPANY OVERVIEW
Vinfast Canada is a pioneering force in the global electric vehicle revolution, dedicated to delivering innovative, high-quality smart mobility solutions. Committed to sustainability and diversity, we are rapidly expanding our retail and aftersales network to create seamless customer experiences across multiple locations.

SCOPE OF THE JOB

As Junior Service Advisor, you will be acting as the interface between VinFast customers and VinFast Service Centres, advising and supporting customers through the entire service process, while ensuring the utmost in customer communication and satisfaction. Further, your expertise will be relied upon to support parts and service operations, as may be required.
Interested in growing your career within electric mobility? At VinFast, our organization is poised to expand aggressively across Canada into the years to come. As an employee, you can anticipate advancement opportunities and the potential to fast-track your career in automotive.
As Junior Service Advisor, you will quickly solidify your value within our team. Your responsibilities will include:

RESPONSIBILITIES AND TASKS

• Courteously answer phone calls, electronic messages, and walk-ins to address any customer concern with the highest level of response and attention to detail, promptly respond to missed phone calls


• Coordinate customer appointments, allocate working time, and perform final inspection before returning the vehicle to the customer


• Accurately record issues and data into Dealer Management System (DMS)


• Track estimated completion time, and communicate progress and status updates to customers


• Follow up with customers on service provided; ensure they are satisfied with the experience, resolve minor customer concerns


• Coordinate customer mobility solutions, provide customer convenience via vehicle pick up and delivery services


• Support Service Department in performing daily tasks; increase general productivity of the service center by supporting Advisors and Technicians


• Support Parts Team with daily tasks such as, but not limited to, receiving parts, stocking shelves, and parts delivery


• Deliver vehicles between production, service and sales operations


• Stage vehicles as needed


• Wash vehicles as needed


• Other administrative and support functions as needed


• Clean shop and perform miscellaneous tasks as required


• Comply with VinFast policies, processes and standards


• Deliver on measured performance indicators, including CSI, sales


• Keep up to date in training by completing all VinFast offered training courses

WHAT YOU BRING

• A minimum of 2 years of Service Advisor experience, EV or luxury experience preferred


• High School Diploma/GED or Relevant work experience


• Computer proficiency in business productivity tools and software (MS Office suite, SalesForce, CDK and/or Reynolds software systems)


• Understanding of basic automotive techniques related to repair and servicing of automobiles


• Professional, dependable, and committed to delivering excellent customer service


• Detail oriented, highly organized, and able to multi-task effectively


• Able to stand for 8 hours and must be able to lift up-to 50lbs


• Flexibility to work retail business hours, including Saturdays


• Passion, drive, ability to work with minimum supervision


• Strong multi-tasker; effectively handles multiple priorities, organizes workload, and meets deadlines


• Honest, courteous and able to demonstrate strong work ethic


• Strong interpersonal skills with ability to communicate with customers and VinFast team members


• Creative problem solver; not afraid to think outside the box, always with customer experience in-mind


• Exercises sound judgment


• Flexible and adaptable; able to deal well with modifications and changes to operations


• Strives for excellence and contributes to the success of the business

At VinFast Canada, we are committed to creating and preserving an accessible, welcoming, supportive, fair, and inclusive environment. Accommodations are available to support prospective employees during the recruitment and hiring process. Should you require any accommodations, please advise us in advance so that we can work with you to find suitable accommodation.

ON - Oakville, 2270 South Service Rd, Oakville, Ontario, Canada