Junior Service Advisor

Audi Mississauga; Mississauga; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Health benefits

RRSP

Pension plan

Career advancement

Job summary

Bramgate Automotive Inc. in Mississauga (Audi Mississauga Airport) seeks a motivated Junior Service Advisor to support service and repair inquiries, schedule appointments, and assist customers with service options.

You'll work closely with technicians, use Reynolds and Reynolds software, and deliver easy, efficient, and enjoyable interactions as part of a premium brand experience.

Competitive pay range of CAD 45,000–55,000 per year with bonus plan and benefits.

Qualifications

• High school diploma or post-secondary courses.
• Customer service experience, preferably in automotive.
• Strong communication and interpersonal skills.

Responsibilities

• Meet and greet customers in a professional manner.
• Provide information on services and scheduling.
• Assist with warranties and service orders.
• Communicate cost estimates and obtain authorization.
• Coordinate with technicians and shop foreman on work orders.
• Maintain customer follow-up and service records.

Skills

Customer service

Cashier experience

Excellent communication

Interpersonal skills

Reliability and follow up

Education

High school diploma or equivalent

Tools

Reynolds and Reynolds

MS Office

Job description

Junior Service Advisor Pay Rate: $45000 - 55000 per year Audi Mississauga

JUNIOR SERVICE CONSULTANT - AIRPORT

Compensation - Base pay and bonus pay plan.

Bramgate Automotive premier new facility is located in the heart of Peel region next to Toronto Pearson Airport.

We are seeking a motivated team member to join our Service Departments for our Audi Mississauga Airport and its accompanying Audi Mississauga Mavis locations. With state-of-the-art equipment, a combined 29 work bays, multiple customer lounges, and digital tools to facilitate premium client experiences, we are prepared to leverage these resources to grow into the destination of choice for Audi Service and Parts in the Greater Toronto Area. We are seeking professionals who have outstanding work skills and are committed to developing lifetime clientele with a leading premium brand for this exciting opportunity!

Bramgate Automotive Inc. has been in business since 1967. We are proud of:

• Our high volume and performance stores

• Canadian AutoWorld Employer of Choice (CAWEOC) Award - 2020, 2023

• Canada’s Top 25 Best Dealership to work for by Automotive News – 2019

We strive to make every customer experience easy, efficient, and enjoyable. If you are looking for a great career opportunity with a growing family-owned business and have the talent and passion to be a top performing ambassador, we would love the opportunity to meet with you.

Position Summary:

As Junior Service Consultant, you will be responsible for providing customers with information on Audi's individual and combined service/repair services, as well as promotional packages offered by the Dealership. Duties of this position include, but are not limited to, answering the telephone and emails, greeting, and supporting customers with all needs, scheduling service and maintenance appointments and processing payment.

We offer:

• State-of-the art facility. Air-conditioned/heated spaces.

• Outstanding leadership and support. Coaching and mentoring.

• Professional training and processes.

• Large customer base.

• Benefit package, life, dental, health, RRSP, pension plan, EAP, etc.

• Collegial workplace atmosphere.

• Career advancement opportunities.

Education, Skills and Experiences:

This fantastic opportunity is suitable for an energetic, self-motivated, customer focused individual looking to take their career to the next level!

Duties:

• Meet and greet customers promptly in a professional and courteous manner.

• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.

• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.

• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.

• Liaise with Shop Foreman and Service Technicians on work orders and requirements.

• Provide accurate cost and time of completion estimates for the services recommended, communicate, and get proper authorization from customers.

• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.

• Confirm follow up service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.

• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.

• Demonstrates behaviours to ensure that each customer encounter is consistent with the

• Bramgate promise of Easy, Efficient and Enjoyable interactions always.

• Takes the initiative to exceed customer satisfaction, even if it requires overcoming obstacles.

• Understands the customer service measurements used in the Audi network.

• Identifies, recommends, and supports opportunities for methods/process improvement.

• Complete customer surveys. Maintain a customer follow-up system with all customers to confirm satisfaction with their service experience.

• Identifies repeat customers and treats them accordingly.

• Perform various clerical and administrative duties.

• Organize, maintain, and coordinate Company records and files in their proper locations.

• Where necessary, assist in the compilation of data for various reports.

• Maintain a clean and safe work area.

• Other duties as required.

Requirements

• High school diploma or post-secondary courses.

• 2 years' experience in a customer service role, preferably in a luxury automotive environment.

• Cashier experience.

• Automotive workshop process and product knowledge.

• Previous experience with Reynolds and Reynolds software an asset.

• Must have exceptional communication and interpersonal skills (including computer literacy).

• Strong customer service skills. Reliability and follow up.

• Ability to negotiate and sell.

• Demonstrated willingness to learn and succeed.

• Excellent written and verbal communication skills.

• Able to build and maintain lasting relationships with customers.

• Self-motivated, with high energy and an engaging level of enthusiasm.

• Able to perform basic calculations and mathematical figures.

• Strong knowledge of Microsoft Office products, including Email, Excel and Word.

• Able to organize and maintain files and basic database.

• Ability to work individually and part of a team.

• Willing to learn more as a part of further personal development.

• Valid G driver's licence.

We thank all applicants. Only those selected will be contacted.

Bramgate Automotive Inc. is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.