Junior Pension Administrator

HTU; Canada; Hybrid; CAD 53,000 - 60,000; Full time

Benefits offered by this job

Salary CAD 53k–60k

Health & dental benefits

RRSP contributions

Wellness programs

Mental health support

Designation support

Job summary

HTU in Canada seeks a Pension Administration Associate to process routine pension transactions, enrolments, terminations, retirements, and beneficiary updates, while maintaining accurate member records.

You will prepare pension statements and benefit calculations, respond to member, employer, and union inquiries by phone and email, support payroll, and help ensure compliance with pension legislation and service standards.

Qualifications

• Post-secondary education in Business Administration, Human Resources, Finance, Mathematics, or a related field.
• Previous office or administrative experience is an asset.
• Experience in pension or benefits administration is an asset but not required.
• Working knowledge of Microsoft Office, particularly Excel.
• Strong analytical and problem-solving skills.
• Excellent attention to detail, accuracy, and organizational skills.
• Strong customer focus.
• Effective written and verbal communication skills.
• Ability to prioritize work and manage multiple deadlines.
• Commitment to providing exceptional customer service.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Process routine pension administration transactions, including enrolments, terminations, retirements, beneficiary updates, and transfers.
• Maintain accurate member records within pension administration systems.
• Prepare member correspondence, pension statements, forms, and benefit calculations under supervision.
• Respond to member, employer, and union inquiries by telephone and email professionally and timely.
• Support pension payroll administration and related processing as required.
• Assist with regulatory filings, audits, and compliance activities.
• Organize and maintain electronic and physical plan records.
• Ensure compliance with pension legislation, plan provisions, administrative policies, and service standards.

Skills

Analytical skills

Attention to detail

Organizational skills

Customer service

Written and verbal communication

Time management

Team collaboration

Education

Post-secondary education in Business Administration, HR, Finance, Mathematics or related field

Tools

Excel

Microsoft Office

Job description

Your Role

Here’s what you will be doing:

• Process routine pension administration transactions, including enrolments, terminations, retirements, beneficiary updates, and transfers.
• Maintain accurate member records within pension administration systems.
• Prepare member correspondence, pension statements, forms, and benefit calculations under supervision.
• Respond to member, employer, and union inquiries by telephone and email professionally and timely.
• Support pension payroll administration and related processing as required.
• Assist with regulatory filings, audits, and compliance activities.
• Organize and maintain electronic and physical plan records.
• Ensure compliance with pension legislation, plan provisions, administrative policies, and service standards.

About You

The company is looking for:

• Post-secondary education in Business Administration, Human Resources, Finance, Mathematics, or a related field.
• Previous office or administrative experience is an asset.
• Experience in pension or benefits administration is an asset but not required.
• Working knowledge of Microsoft Office, particularly Excel.
• Strong analytical and problem-solving skills.
• Excellent attention to detail, accuracy, and organizational skills.
• Strong customer focus.
• Effective written and verbal communication skills.
• Ability to prioritize work and manage multiple deadlines.
• Commitment to providing exceptional customer service.
• Ability to work independently and collaboratively within a team.

All-star candidates will have:

• Exposure to defined benefit and/or defined contribution pension plans.
• Familiarity with pension administration systems.
• Knowledge of Canadian pension legislation is an asset.

Compensation & Benefits

• Base salary between $53,000 - $60,000 annually.
• Competitive compensation package.
• Extended health care and dental benefits.
• Retirement savings plan with company contributions.
• Health & Wellness offerings.
• Mental health programs and support for employees and their families.
• Assistance for completion of industry designations.

Career Progression

• This position provides foundational experience to progress to roles such as Pension Administrator, Senior Pension Administrator, and Pension Analyst.