Junior IT Support Technician

Hendriks Greenhouses; Beamsville; On-site; CAD 47,000 - 55,000; Full time

Job summary

An established industry player in horticulture seeks a Junior IT Support Technician to join their dynamic team. This role is perfect for someone eager to develop their technical skills while providing essential support in a fast-paced environment. You'll be responsible for setting up and troubleshooting hardware, assisting users, and maintaining IT assets. The company values innovation and sustainability, offering a collaborative atmosphere where your contributions will help shape the future of their operations. If you're passionate about technology and ready to grow your career, this opportunity is for you!

Benefits

Employer-paid benefits after 3 months

RRSP matching after 1 year

Free parking

Casual dress code

Opportunities for training and career development

Qualifications

• Some experience in IT support or helpdesk environment is welcome.
• Working knowledge of Windows and hardware troubleshooting.

Responsibilities

• Set up and configure desktops, laptops, printers, and mobile devices.
• Provide basic troubleshooting support for Windows and mobile devices.

Skills

Windows operating systems

Hardware troubleshooting

Customer service

Communication skills

Mobile device support

Education

Experience in IT support or helpdesk

Tools

PDQ Deploy

PDQ Inventory

Microsoft 365

Job description

Junior IT Support Technician - Hendriks Greenhouses

Location: Beamsville, ON (On-Site)

Type: Full-Time | Salary: $47,000–$55,000 annually

Reports to: Systems Manager

About Us

At Hendriks Greenhouses, we’re a family-owned company committed to delivering high-quality plants and exceptional service to our clients. With over 50 years in the horticulture industry, we pride ourselves on our innovation, sustainability, and dedication to our team. As we continue to grow, we’re looking for motivated individuals to join our IT team and support our operations in a fast-paced, dynamic environment.

About The Role

We're looking for a hands-on, detail-oriented IT Support Technician to join our team. This is a junior position, ideal for someone with a solid technical foundation who enjoys solving problems and working with hardware. You'll play a key role in supporting day-to-day tech operations, with a focus on equipment setup, troubleshooting, and user support.

Key Responsibilities

• Set up and configure desktops, laptops, printers, and mobile devices.
• Install and update software, apply system patches, and maintain hardware.
• Provide basic troubleshooting support for Windows operating systems, mobile devices (iOS/Android), and network connectivity.
• Respond to IT helpdesk tickets and escalate issues when needed.
• Maintain accurate records of IT assets and support activities.
• Assist with onboarding of new employees, including hardware setup and account configuration.
  
  

What We’re Looking For

• Some experience in an IT support or helpdesk environment (internships or co-ops are welcome).
• Working knowledge of Windows operating systems and hardware troubleshooting.
• Familiarity with setting up and supporting iPhones and Android devices.
• Strong communication skills and a customer-service mindset.
• Ability to stay organized and manage multiple tasks with minimal supervision.
• Willingness to learn and grow in a fast-paced IT environment.
  
  

Additional Skills That Will Set You Apart

• Experience with PDQ Deploy, PDQ Inventory, or similar tools.
• Knowledge of Microsoft 365 and VPN configuration.
  
  

What We Offer

• Employer-paid benefits after 3 months
• RRSP matching after 1 year
• Free parking
• Casual dress code
• A collaborative, supportive team environment
• Opportunities for training and career development