Junior IT Field Services Technician

Accurate Network Services; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

Accurate Network Services Inc. is seeking a Junior Field Service Technician in Edmonton. Ideal for recent graduates, this role involves providing IT support, handling hardware issues, and troubleshooting network problems. Enjoy competitive salaries, health benefits, and opportunities for professional growth in a collaborative environment.

Benefits

Health and wellness benefits

Fitness allowance

Flexible hybrid work options

Professional development allowances

Qualifications

• New grad or entry-level with foundational IT skills.
• Experience in administering Windows 10/11 and Microsoft 365.
• Ability to lift at least 30 lbs and have a valid driver's license.

Responsibilities

• Resolve tickets to minimize client downtime and troubleshoot onsite issues.
• Perform weekly site visits to assist clients.
• Participate in on-call rotation for emergency support.

Skills

Troubleshooting Network issues

IT hardware support

Problem-solving

Communication

Education

Technical program graduate

CompTIA A+ certification

Job description

Accurate Network Services Inc. is on the hunt for a Junior Field Service Technician to join our team in our

Edmonton office. The person we envision for this role is a new graduate from a technical program and is eager to grow their technical abilities, is comfortable in front of clients, and is good at crushing tasks independently.

The Field Support Technician works closely within a small team of field support technicians to

support all Accurate Networks clients onsite needs, across the greater Edmonton area. This role may

require occasional (rare) out-of-town travel.

This is a full-time position with some after-hours and weekend work required on an as-needed basis.

Regular work hours are 8 : 00 am to 4 : 30 pm, but your schedule can vary based on client needs. You

will be required to take part in an on-call rotation to respond to client after-hours emergency calls

approximately one week every 18 weeks).

The Responsibilities

As in most technical roles, the Field Service Technician can expect a high degree of variability

each day while managing the following tasks :

1. Bring tickets to resolution to minimize the client downtime

o Troubleshooting IT hardware issues onsite at the clients location(s)

o Diagnosing, testing, and repairing physical infrastructure issues (e.g., dead port on a

o Installing, configuring, removing, or moving devices as per the ticket details or project

task scope

o Working with vendors, as needed

2. Performing weekly site visits to assist anyone onsite, as needed

3. We use Autotask to track tickets and time worked, and well provide ample training on how

the mechanics of the system work.

The Qualifications

Were looking for a Field Service Technician with the following qualifications and traits :

1. You are a new grad looking for your first role in IT with some foundational knowledge :

o Providing either remote and / or deskside IT support

o Administrating and troubleshooting Windows 10 / 11 devices

o Administrating and troubleshooting Microsoft 365 and Azure environments

o Administrating and troubleshooting Line of Business applications

o Administrating and troubleshooting Printers and SMTP settings

o Troubleshooting Network issues

2. Not a new grad? No problem - we ask that you have your CompTIA A+ certification

3. You excel at planning and seeing-through tasks to the finish line and take pride in things being

4. You are excellent at communicating with clients and vendors

5. You have strong problem- solving / investigative skills

6. You have the ability to lift at least 30 lbs (this role does require some physicalitycarrying boxes,

racking servers,wiring switches, etc.)

7. You have a valid drivers license and reliable vehicle (mileage and relevant expenses related to

onsite work will be reimbursed)

Why Work Here?

We offer competitive salaries, health and wellness benefits (including a health spending account), a

fitness allowance, and flexible hybrid work optionsbut so do a lot of other companies.

What makes Accurate stand out from the herd?

We value your personal and professional growthwe offer generous professional

development allowances, and youll have the opportunity to grow upwards in your career

Youre not a cog in a giant, immoveable, unthinking machinebe a part of a company where

your voice is valued and your ideas can be put into motion

Lifes too short to work with people you dislikewe focus on building a diverse crew of good

and talented people, and we stay connected through social events worth writing home about

About Us

Accurate Network Services Inc. is an IT Managed Services Provider serving Edmonton and Calgary.

Our mission is to use Accurate as a platform to better the lives of the people we work withthrough

collaborative partnerships with our clients, employees, vendors, and surrounding communities, we

believe we can achieve that. Weve been living out our vision for over 15 years, growing from a one man-shop

itsactuallyworthtalkingabout ;themajorityofour businessgrowthisthe resultof word-of-mouthreferrals.

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Field Service Technician • Edmonton, AB, Canada