Junior Information Officer

Teckhorizon Inc; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company is seeking an Information Officer – Junior to provide timely assistance regarding government programs. The role focuses on delivering exceptional customer service and requires a high school diploma with 2+ years of relevant experience. You'll handle inquiries, resolve issues, and maintain records all in a fast-paced environment while adapting to ongoing program changes.

Qualifications

• 2+ years of customer service experience (call center or in-person).
• Experience with Microsoft Office Suite including Excel, Word, PowerPoint, Outlook.
• Ability to handle sensitive inquiries professionally.

Responsibilities

• Responding to inquiries and providing accurate information about government programs.
• Logging and tracking client interactions using ServiceNow.
• Directing clients to appropriate government departments.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma / GED

Tools

Microsoft Office Suite

ServiceNow

Job description

Direct message the job poster from Teckhorizon Inc

The Information Officer – Junior is responsible for providing accurate, timely, and professional assistance to Albertans via phone and email regarding various government programs. This role involves handling inquiries, resolving issues, directing callers to appropriate departments , and maintaining records for statistical and reporting purposes .

Key Responsibilities :

• Deliver exceptional customer service by responding to inquiries, resolving concerns, and providing accurate information about government programs.
• Ensure client understanding of program requirements and provide guidance to help them achieve their objectives.
• Maintain professionalism when handling sensitive inquiries, ensuring appropriate responses to various caller behaviors and concerns.
• Refer clients to the appropriate government departments, agencies, registries, courts, or law enforcement bodies for inquiries beyond the program's scope.
• Log and track client interactions using ServiceNow , ensuring data accuracy for statistical and reporting purposes.
• Stay informed of ongoing program changes and demonstrate adaptability in a fast-paced, evolving work environment.

Qualifications & Skills Required :

Must-Have :

• High School Diploma / GED .
• 2+ years of experience using Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) .
• 2+ years of customer service experience (in-person or call center), including answering calls, responding to emails, and assisting clients with documents.

Nice-to-Have :

• Advanced Microsoft Excel skills (Pivot Tables, VLOOKUP, etc.).
• Experience with Microsoft SharePoint for document management.
• Familiarity with ServiceNow for tracking client interactions.
• Experience using CXone for customer service operations.

Seniority level

Entry level

Employment type

Contract

Job function

Administrative

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