Telecommunications Technician – I & R

Activo Inc.; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading telecommunications company is seeking dedicated technicians in Edmonton to enhance customer experience through expert installations and repairs of infrastructure services. Candidates should possess a passion for technology, excellent customer service skills, and the ability to adapt to evolving technologies. Full-time positions with competitive hourly pay, benefits, and overtime opportunities are available.

Benefits

Casual dress code

Company events

Paid time off

Extended health and dental coverage

Overtime opportunities

Continuous learning and development

Qualifications

• Experience in telecommunications installation and repair.
• Ability to handle customer interactions and objections effectively.
• Technical knowledge of consumer devices and installations.

Responsibilities

• Deliver high-quality installations while enhancing customer experience.
• Adhere to safety protocols and procedures during installations.
• Manage assigned workload with minimal supervision.

Skills

Customer service

Solutions-based selling

Problem-solving

Communication skills

Technical aptitude

Education

High School diploma or GED

Previous experience in telecommunications

Valid Class 5 Driver’s License

Job description

Activo is a leading network systems integrator and national IP infrastructure company that provides network systems planning, integration, installation, and support services across Canada. We design and build IP networks that converge systems, allowing you to take full advantage of emerging innovations with future-ready infrastructures.

About the Job:

• Activo has an exciting new opportunity in the Edmonton North region’s mass-market installation and repair business.
• We are looking for techs with a real passion for technology and a sales background to recommend solutions that enhance the overall customer experience and enjoy being a part of a growing team.
• Activo is looking for passionate and enthusiastic people, who will provide considerate and dedicated personalized customer service.
• Activo Values– Accountability, Collaboration, Consistency, Respect, Customer responsiveness, adaptability and integrity.

Why Join Us:

• Casual dress code
• Company Events and paid time off
• Extended health and dental coverage
• Overtime opportunities/Bonus Pay
• Paid time off
• Continuous learning and development

Responsibilities:

• Focus on incremental Sales Opportunities during the customer install phase
• Safety conscious and able to adhere to a highly focused safety culture
• Deliver exceptional customer experience and high-quality installations
• Install and repair support for Phones, Internet, and TVs transported over
  fibre/copper networks
• Responsible for a geographical area to complete assigned work on a daily basis
• Self-motivated and highly organized to manage workload with minimal direction
• Be highly adaptable to constantly changing technologies, methods, and procedures
• Responsible for the installation/commissioning of TV/Internet/Phone equipment
• Installation, termination, and testing of coax, fibre, CAT6
• Safely working at heights up to 60 feet – Uses a ladder, bucket truck, climbing poles, etc…
• Ensures fall protection practices and procedures and saving techniques are in place and followed
• Understands and communicates blueprints, drawings, work orders, and RF diagrams in order to successfully complete jobs

Qualifications:

• Care about providing exceptional customer experiences, overcoming objections, and handling both favourable and unfavourable customer interactions
• Comfortable with solutions-based selling, recommending products to your customers and upselling TELUS services and products
• Work collaboratively in a team environment and can also work with minimal supervision
• Broad problem-solving abilities and analytical skills
• Able to maintain a high level of performance while working with time constraints in a dynamic work environment
• Normal color vision which is required to work with color-coded wiring
• Can balance a physically demanding workload, which includes standing, lifting, climbing, bending, crawling in confined spaces and working in a variety of indoor/outdoor environments
• Able to work various shifts: days, evenings, weekends, and statutory holidays, to meet business needs and customer availability including out-of-town assignments
• Fluent in English with a clear and genuine communication style, additional languages considered beneficial
• Professional written and oral communication skills
• Natural technical aptitude, and proficient knowledge of common consumer devices
• Dedicated to continuous learning with abilities to learn formally and informally in a dynamic environment

Personal Qualities:

• Attention to detail and accuracy
• Ability to adapt to changing priorities
• Ability to work on multiple time-sensitive projects simultaneously and effectively manage deadlines
• Strong interpersonal and communication skills and the ability to work well in a team environment

Education, Certifications & Experience:

• Previous experience and/or education in telecommunications
• Pole climbing experience and work in heights are nice to have
• Clean and valid Class 5 Driver’s License or another provincial equivalent, a driver’s abstract will be needed
• High School diploma or GED
• Proven record of customer service and I&R experience

Job Type:

• Full Time

Compensation:

• $18.30-$39.80 per hour

Hours of Work:

• 10-hour shift
• 12-hour shift
• 8-hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime

Willingness to travel:

• 100% (required)

Our Employee Benefits

At Activo, we believe in investing in our employees, which is why we offer a range of benefits to help create a fulfilling and rewarding work experience.

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James (Jim) Taylor

President

Gary Hill

Vice President, Operations & CSO

Frank-Eric Dubois

Vice President, Finance

Paul Durrer

Aron Devauld

Vice President, Western Canada

Julia Taylor

Senior Manager, Business Integration