Junior Help Desk Support

MVP Talent Corp; Calgary; Presencial; CAD 42.000 - 54.000; Jornada completa

Descripción de la vacante

MVP Talent Corp represents a Calgary-based client seeking a Junior Help Desk support specialist to assist internal users in a predominantly Microsoft environment. You will learn quickly, work with a friendly team, and grow your technical skills.

The role emphasizes initiative, good communication, and problem-solving, with on-call rotation and opportunities to participate in infrastructure projects across multiple sites.

Formación

• 1–2 years in first/second-level IT support.
• Experience with Windows administration or user support in a Windows environment.
• Any IT-focused diploma or degree is acceptable.

Responsabilidades

• Be the first point of contact for internal clients via phone, Teams, and ticketing system.
• Provide first-level triage and support for internal applications.
• Provide intermediate triage for desktop support scenarios.
• Maintain OS updates and patching.
• Manage small to medium infrastructure projects.
• On-call rotation with corporate mobile device support.
• Printer deployment and relocation.

Conocimientos

First/second-level IT support

Excellent communication skills

Team mindset

Willingness to learn

Educación

Any IT-focused diploma or degree

Herramientas

Windows Active Directory

PowerShell

Office 365

SCCM

Citrix

PRTG

VB Script

Descripción del empleo

Our client is a mid-sized business located in Calgary, Alberta. They have approximately 220 users, most of whom are in Calgary and work from the Calgary office. We are in search of a well-rounded, Junior help desk support person to support this mostly Microsoft environment and its internal users. This is a great opportunity for a young, keen and motivated person to learn and grow within a supportive technical environment.

Technological background (as per below) is important, but equally important is one’s personality, character, eagerness, adaptability, initiative, personal drive, and team fit / collaboration skills.

Overall personality, communication skills, and one’s ability to learn key. We are looking for someone happy to jump in where/when needed and to take initiative instead of waiting to be told everything. This young learner should bring the initiative to uptake as much as possible, asking the right questions while shadowing and learning from more seasoned support pros.

MUST-Have QUALIFICATIONS:

• 1-2 years of work experience in first\second-level IT Support
• 1-2 years of work experience in Windows system administration and/or support of a Windows-based environment
• Any IT-focused diploma or degree

Strong Nice-to-Have's:

• Experience supporting Citrix remote access
• Experience supporting Office 365-Office Suite, Teams
• Experience deploying applications using SCCM
• MCP, ITIL certification preferred

TECHNOLOGIES USED:

• Microsoft Technologies
• Windows Active Directory and Group Policy
• Windows 10 Workstations (150+) across 9 sites
• Windows 2008R2, 2012, 2016, 2019 Server (100+)
• Office 365 (150+ users)
• IIS Webservers
• SQL Server (SSRS, SSAS and Database)
• SCCM
• Worldox document management
• Freshservice ticketing system
• PRTG monitoring system(s)
• Citrix Contraxx contracts management
• PowerShell and VB script
• AccuMap

(Non-Exhaustive) Typical Daily Duties:

• Be the first point of contact for internal clients across the US and Canada via phone, Teams, and using a ticket system
• Provide first-level triage and support for internal proprietary applications
• Provide intermediate triage and support for typical desktop support scenarios
• Maintain application updates and patching
• Maintain Operating System updates and patching
• Manage small to medium infrastructure projects, including upgrades, new services, and service changes
• Administer & maintain spare parts inventory
• Shared 7x24 on-call – corporate mobile device(s) provided – on-call rotation is approx 1 per month with minimal calls while on-call.
• Deployment and relocation of printers, desk stations, and network cabling

PERSONAL ATTRIBUTES (Repeated for emphasis):

• Well-developed interpersonal skills
• Good problem analysis and problem-solving skills
• Professional and approachable, technically proficient, and an independent thinker/problem solver
• Good written and spoken communication skills for explaining technical support issues and solutions clearly and appropriately to a diverse audience
• Attention to detail, organized and thorough, with a desire for continuous improvement
• A team player who takes pride in client satisfaction