Field Service Technician (Quebec City Area)

Nestlé SA; Montreal; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Field Service Technician to join their dynamic team in Quebec City. This role involves on-site installation and maintenance of beverage dispensing equipment, ensuring customer satisfaction through excellent service and support. You will work closely with customers, providing training and troubleshooting to enhance their experience. This position offers a vibrant work environment with opportunities for personal growth and development. If you are passionate about technology and customer service, this is a fantastic opportunity to make a significant impact in the food service industry.

Benefits

Health and Dental benefits

Company matched pension plan

Three weeks of vacation

Flexible work arrangements

Training and development programs

Educational Assistance & Tuition Reimbursement

Gender affirmation benefits

Fertility Services and Surrogacy Medical Coverage

Adoption benefits

Discount on Nespresso products

Qualifications

• Minimum 2 years of field service experience required.
• Must be able to lift and install equipment up to 55lbs.

Responsibilities

• Perform on-site installation and maintenance of beverage dispensing equipment.
• Diagnose and repair service issues effectively.
• Provide training to customers on equipment maintenance.

Skills

Bilingualism in English and French

Customer service excellence

Electrical knowledge

Mechanical schematics reading

Organizational skills

Education

Secondary education diploma

Tools

Beverage dispensing equipment

Job description

Field Service Technician (Quebec City Area)

Position Snapshot

Job title: Field Service Technician

Location: Quebec City and Area (Lac St-Jean, Trois-Rivieres, Matane)

On-site - on the field

A little bit about us

Nestlé Professional is the global foodservice leader in developing and manufacturing innovative food and beverage solutions, and beverage equipment systems that enable foodservice operators across all channels to delight their customers and grow their businesses. We are the trusted Partner of Choice in the Out of Home Channel, providing category and channel expertise to our foodservice accounts. As a company, we support your personal growth with a people-focused culture and a flexible and diverse working environment.

What to Expect:

We are looking for a Field Service Technician for Nestlé Professional based in Quebec City Area to cover the Trois-Rivieres to Matane region. The incumbent will perform on-site dispenser installation, service, preventative maintenance, site surveys, repair and service on a variety of beverage dispensing equipment at customer locations and facilities.

A day in the life:

• Perform preventative maintenance as required.
• Diagnose and repair reported service issues and all other problems encountered, perform a quality drink check (ratio/brix), temperature and taste.
• Provide training to customers on the daily maintenance of the dispensing equipment.
• Follow up with accounts until the service call is completed.
• Report all service activities accurately on invoice/service orders at the completion of every call.
• Complete and submit all other pertinent information required by supervisor/manager in a timely manner.
• Maintain accurate parts and equipment inventories, keeping vehicle clean and organized.
• Travel throughout the region to assist other technicians as needed.
• Interact with sales team, call center, help desk, and other technicians.
• Comply with Safety, Health and Environmental policies and procedures including proper lifting techniques, PPE, Lock Out and Tag Out.

Role Requirements

• Bilingualism in English and French language skills are a requirement.
• Secondary education diploma or equivalent combination of education and experience.
• Minimum 2 years of previous field service experience.
• Working knowledge in electrical, mechanical reading schematics, measuring load, and customer service.
• Must be able to regularly lift and install equipment of up to 55lbs.
• Ability to effectively communicate and willingness and commitment to first time fix and customer service excellence.
• Excellent organizational and planning skills. Demonstrated ability to learn.
• Valid driver’s licence and clean driver’s abstract.
• Must be available and willing to participate in the afterhours on-call rotation.

As the successful candidate, you will need to be passionate, tenacious, results-focused and really enjoy working in a highly energetic and exciting environment. You will already have field technician experience. Pro-activity, tenacity, and enthusiasm are essential, as is your ability to understand and work within our competitive market.

Benefits:

• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment.
• Company matched pension plan.
• Three weeks of Vacation and six personal days (Personal Paid Holidays).
• Flexible and hybrid work arrangements.
• Excellent training and development programs as well as opportunities to grow within the company.
• Access to Educational Assistance & Tuition Reimbursement.
• Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures.
• Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation.
• Adoption benefits to remove some of the financial barriers associated with adoption.
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories.
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestlé offices/sites).

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.