Junior Desktop Technician- Co-op

Planitar, Inc.; Southwestern Ontario; On-site; CAD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Flexible benefits

Health & Dental

HSA/LSA options

DPSP match

Hybrid work

Professional development

Growth opportunities

REA Group backing

Job summary

Planitar, Inc. is seeking a curious IT co-op student to join our on-site IT team. This hands-on placement focuses on hardware, imaging laptops, onboarding setups, and providing first-line support to keep devices ready for the team.

You'll start with guided tickets and progressively handle more independently, working five days a week in a vibrant tech environment backed by REA Group. This role offers practical experience in modern IT operations.

Qualifications

• Currently enrolled in a post-secondary program in IT/CS or related field, returning to studies after the term.
• Genuine curiosity about how things work; asks questions rather than guessing.
• Clear, friendly communication to assist non-technical colleagues.
• Organized enough to track several tickets simultaneously.
• Comfortable with Windows and macOS basics; handling computer equipment.
• Nice to have: prior help desk or campus IT experience.
• Nice to have: experience with Microsoft Entra ID and Intune.
• Nice to have: basic scripting with PowerShell or Bash.

Responsibilities

• Respond to internal IT support tickets under guidance of the IT team, escalating anything beyond your current scope.
• Help prepare workstations for new employees: imaging laptops, setting up monitors, docking stations and peripherals.
• Ensure new starters have the accounts and access they need on day one, and assist with equipment collection when people leave.
• Perform basic account tasks in Microsoft 365, including password resets, group membership and licence assignment, with oversight.
• Troubleshoot common hardware and software issues on Windows and macOS.
• Help maintain our inventory of hardware, software licences and IT supplies.
• Write and update knowledge base articles for common fixes.
• Support IT projects and rollouts as an extra set of hands.

Skills

Curiosity

Communication

Ticket management

Organizational skills

Windows/macOS basics

Hardware handling

Teamwork

Education

Post-secondary IT/CS program

Tools

Microsoft 365

Intune

Entra ID

PowerShell

Bash

Job description

ABOUT US

At Planitar, we build technology that helps people see and understand the world's spaces more clearly.

We are the creators of iGUIDE, a powerful property technology solution that combines immersive 3D tours, accurate floor plans and reliable spatial data into a single, easy-to-use system. Our cameras and software platform are used by professionals in real estate, insurance, construction and property management to simplify their work and deliver better results.

Planitar recently joined REA Group, one of the world's leading digital property companies. REA operates Australia's largest residential and commercial property platforms, including realestate.com.au and has a growing global footprint across Asia and North America. Together, we are shaping the future of property technology, combining Planitar's deep spatial data expertise with REA's global scale and innovation engine.

OUR VISION

A connected future where reliable spatial data enables informed decisions across the property lifecycle.

OUR VALUES

• Integrity: We do the right thing even when it's hard.
• Teamwork: We are one team, on a big mission.
• Innovation: We value creative solutions for emerging opportunities.
• Accountability: We honour our commitments.

ABOUT THE ROLE

Weare looking for a curious, service-oriented co-op student to join our IT team. This is a hands-on placement for a student currently enrolled in an Information Technology, Computer Science or related program who wants real experience in a growing tech company.

Our team runs on its equipment. When a laptop fails or an account is not ready on someone's first morning, work stops. You will help keep that from happening. You will start alongside our IT team and take on straightforward tickets in your first weeks, then take on more independently as the term progresses: workstation builds, onboarding setups, hardware troubleshooting and the documentation that makes it repeatable.

This is on-site five days per week. The work is hands-on with physical equipment, and being here is also how you will learn the most from the team around you.

WHAT YOU'LL DO

• Respond to internal IT support tickets under the guidance of the IT team, escalating anything beyond your current scope.
• Help prepare workstations for new employees: imaging laptops, setting up monitors, docking stations and peripherals.
• Make sure new starters have the accounts and access they need on day one, and assist with equipment collection when people leave.
• Perform basic account tasks in Microsoft 365, including password resets, group membership and licence assignment, with oversight.
• Troubleshoot common hardware and software issues on Windows and macOS.
• Help maintain our inventory of hardware, software licences and IT supplies.
• Write and update knowledge base articles for common fixes.
• Support IT projects and rollouts as an extra set of hands.

WHAT WE'RE LOOKING FOR

Essential

• Currently enrolled in a post-secondary program in Information Technology, Computer Science, Computer Engineering Technology or a related field, returning to studies after the work term.
• Genuine curiosity about how things work, and a willingness to ask questions rather than guess.
• Clear, friendly communication. You will be helping colleagues who are not technical.
• Organized enough to keep track of several open tickets at once.
• Comfortable with the basics of Windows and macOS, and with handling computer equipment.

Nice to have

• Any prior help desk, retail tech support, campus IT or personal-project experience, including a home lab or PC builds.
• Exposure to Microsoft 365, ticketing systems, or Microsoft Entra ID and Intune.
• Basic scripting or automation curiosity (PowerShell, Bash).

PERKS AND BENEFITS

• 100% employer-paid flexible benefits plan
• Comprehensive Health & Dental coverage
• Health Spending Account (HSA) or Lifestyle Spending Account (LSA) options
• 3% DPSP match
• Hybrid Work Environment
• Professional Development Incentive
• Opportunities to grow as we scale
• The backing of a global industry leader through REA Group

ACCESSIBILITY, INCLUSION & AI DISCLOSURE

Planitar is committed to a diverse, equitable, inclusive workplace and welcomes applications from all backgrounds. This is a back fill position. We provide accommodation under AODA at any hiring stage upon request.

In line with Ontario law, we use AI only to summarize interview notes, never to screen, assess, or decide on candidates - all decisions are made by our team. Please note this is a new position.