Junior Customer Success Manager, Specialized Product Delivery

MasterCard; Toronto; On-site; CAD 78,000 - 129,000; Full time

Job summary

A leading company in the technology sector is seeking a Junior Customer Success Manager to engage clients with Mastercard products, manage project deliveries, and support data-driven decision-making. The ideal candidate will possess a Bachelor's degree, strong interpersonal skills, and proficiency in data analytics tools. This role emphasizes customer success and requires coordination with various stakeholders to improve product adoption and satisfaction.

Qualifications

• Experience delivering SaaS solutions or data products.
• Customer success mindset focused on scalable solutions.
• Ability to work with business and technical stakeholders.

Responsibilities

• Engage customers to strengthen their skills with Mastercard products.
• Project manage the delivery of new products and solutions.
• Analyze data from projects and report on performance metrics.

Skills

Customer engagement

Analytical skills

Problem-solving

Communication

Leadership

Education

Bachelor's degree or equivalent

Tools

Python

R

SQL

SAS

Tableau

Power BI

Hadoop

Impala

Hive

Word

Excel

PowerPoint

Job description

Job Title:

Junior Customer Success Manager, Specialized Product Delivery

Overview:

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

All About Us

The Client Service team is a key differentiator for Mastercard, providing the innovative services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. We provide customers across industries and geographies with a tailored portfolio of solutions to address their business needs. Within Services, the Mastercard Business Intelligence (MBI) suite of products aims to bring to market innovative solutions combining the power of consulting and technology. With compelling offerings for financial institutions, retailers, telecommunications organizations, travel companies and more, our services drive efficiency and value and enable our customers to solve business problems from end to end. The role will lead initiatives to support the growth and scalability of the MBI product suite business in the region.


All About the Role
Make an Impact as a Junior Customer Success Manager, Specialized Product Delivery (SPD), Advisors & Consulting Services

Proactively engage with customers to strengthen their skills, knowledge, and experience with Mastercard products and solutions.
Project manage the delivery of new and complex products and solutions to our customers.
Partner with product and sales teams to ensure clear communication, including developing and maintaining customer support and sales materials.
Act as the knowledge expert on products and solutions and the most effective means of implementation.
Support data enablement and insights efforts to help customers leverage data for strategic decision-making.
Work closely with our Product team on executing onboarding and providing ongoing support to customers, developing a deep understanding of product features and functionalities to drive value.
Your Responsibilities
Function as a coach for our customers, supporting their implementation of products and solutions to add value.
Conduct product demonstrations, develop and deliver training sessions, and host webinars.
Engage with users to improve their ability to utilize our products and solutions for insights and business decisions.
Visualize data across multiple Mastercard solutions to demonstrate insights.
Understand delivery projects to meet contractual and on-time objectives.
Contribute to delivering solutions involving data ingestion, validation, analysis, reporting, and insights.
Analyze data from projects and report on performance relative to success metrics.
Produce presentation materials, analytics, and reports for customers and internal use.
Build and maintain strong relationships with partners across functions to ensure successful delivery.
Serve as a liaison between clients and product development, helping prioritize platform enhancements and customizations.
Research and resolve complex problems and troubleshooting inquiries.

All About You
• Experience delivering SaaS solutions or data products.
• Proven experience in Customer Delivery or Consulting, with strong customer engagement skills.
• Customer success mindset, focused on scalable solutions and innovative technologies.
• Ability to work with both business and technical stakeholders; strong communication skills.
• Excellent analytical and problem-solving skills.
• Enthusiastic team player with leadership qualities.
• Ability to develop relationships with mid- and executive-level contacts.

All About Your Education & Skills
• Bachelor’s degree or equivalent.
• Fluent in local language and English; additional languages a plus.
• Strong interpersonal and stakeholder management skills.
• Creative and analytical thinking for delivering insights.
• Proficiency in data analytics tools (e.g., Python, R, SQL, SAS).
• Experience with data visualization tools (e.g., Tableau, Power BI) and working with large data frameworks (e.g., Hadoop, Impala, Hive).
• Advanced skills in Word, Excel, and PowerPoint.

Toronto Base Salary Range: 78,000-129,000 CAD