Customer Success Manager – Controls NAM (North Region) / R5011186 Responsable Réussite clients [...]

GE Vernova; Brossard; Remote; USD 108,000 - 121,000; Full time

Job summary

GE Vernova seeks a Customer Success Manager responsible for nurturing customer relationships and ensuring the success of GE's Controls Lifecare Service agreements. This role involves managing post-sales relationships, contract oversight, and driving growth through customer satisfaction metrics in a collaborative environment.

Benefits

Healthcare benefits, including medical and dental coverage

Tuition assistance and paid parental leave

401(k) retirement savings plan with company matching

Qualifications

• Master's or Bachelor's degree required; or equivalent experience.
• Experience with GE Controls Products needed.
• 10 years of experience with GE control product systems is desired.

Responsibilities

• Manage post-sales relationships and contract obligations.
• Develop and execute engagement strategies for customer satisfaction.
• Serve as the primary contact for contract-related issues.

Skills

Communication

Analytical skills

Leadership

Education

Master's degree or 6 years of experience

Bachelor's degree or 6 years of relevant experience

Tools

MS Office suite

Job description

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Job Description Summary

The Customer Success Manager will be responsible for managing and developing strong relationships with our existing contractual customers, while generating controls aftermarket services growth in the existing contractual customer base. The Customer Success Manager will be primary point of contact ensuring that our products and services are providing value in those customers achieving their business goals, while driving growth in the contractual base with our existing and next generation of Controls Lifecare Service (CLS) service agreements.

Job Description Summary

The Customer Success Manager will be responsible for managing and developing strong relationships with our existing contractual customers, while generating controls aftermarket services growth in the existing contractual customer base. The Customer Success Manager will be primary point of contact ensuring that our products and services are providing value in those customers achieving their business goals, while driving growth in the contractual base with our existing and next generation of Controls Lifecare Service (CLS) service agreements.

Job Description

Roles and Responsibilities

• Drive overall post-sales relationship with assigned contracts, including training, professional services, technical support, renewals, expansion, and advocacy.
• Own and manage contract setup, delivery, and financials (Revenue & CM).
• Develop specialized knowledge in the discipline, serving as a best practice / quality resource and contributing to strategy and policy development.
• Build and maintain proactive long-term relationships with customers, focusing on customer success metrics like renewal rate and NPS.
• Execute a comprehensive engagement and communications strategy to maintain high customer satisfaction and gather constant feedback.
• Act as the first point of contact for all contract and customer-related issues.
• Develop and maintain technical knowledge to educate customers on the value of products and services, driving CLS upsell opportunities.
• Own and achieve orders operational plans, commercial strategy (Inquiry to Order - order close), and proposal development for aftermarket services.
• Provide continuous insight and relay the voice of the customer to internal teams, including Sales, Product Line, Technical Support, and Engineering.

Required Qualifications

• Master's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in industrial controls / Mechanical.
• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of relevant experience
• Experience with GE Controls Products, Mark VIe control system in commercial, services, engineering and / or project management
• 50% travel

Desired Characteristics

• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Demonstrated ability to analyze and resolve problems
• Demonstrated ability to lead programs / projects
• Ability to document, plan, market, and execute programs
• 10 years of experience with GE control product systems (Mark VI / Mark Vie / ..) in commercial, services, engineering, and / or project management
• 6 years of experience in the OT Cyber Security industry, in Mark VIe field engineering or OTR engineering
• High proficiency with computer tools (MS Office suite)

The base pay range for this position is $108,100.00 - 120,600.00 USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a 15% performance bonus / variable incentive compensation / equity.

This posting is expected to close on May 21, 2025, or thereafter.

• The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24 / 7 nurse-based resource; and access to the Employee Assistance Program, providing 24 / 7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

Benefits Available To You

GE employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce : https : / / jobs.gecareers.com / global / en / ge-career-benefits

Our compensation & benefits are designed to help you manage your personal and family needs, while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements.

A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.

GE invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.

Inclusion & Diversity

At GE, we believe in the value of your unique identity, background, and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong. Click here to learn more : https : / / jobs.gecareers.com / global / en / diversity-at-ge

About GE Gas Power

GE Gas Power engineers cleaner, more accessible energy that people depend on, powering growth and prosperity for people everywhere. Our leading technologies produce a third of the world’s electricity thanks to our talented people, who make gas work for our customers, stakeholders and the world. Through relentless innovation and continuous partnership with our customers, we are building the energy technologies of the future and providing the cleaner, more efficient power people depend on today.

Additional Information

Relocation Assistance Provided : No

• This is a remote position

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Electric Power Generation

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