Junior Business Analyst

Lever, Inc.; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid work environment

Summer hours program

Birthday day off

Great Place to Work certification

Wellness program

RRSP matching

Parental leave top-up

Job summary

Util-Assist is seeking a Junior Business Analyst to join our Consulting team. You will engage with clients, analyze data, and translate business needs into actionable requirements to support transformation initiatives across utilities.

You’ll work with experienced consultants on projects spanning AMI, MDM, CIS, customer experience, and digital transformation, gaining exposure to process improvements and reporting. Hybrid work options are available.

Qualifications

• Bachelor’s degree or equivalent in a related discipline
• 1–3 years of relevant experience
• Experience with utilities, energy, municipal services, or technology projects is a plus
• Experience gathering and documenting business requirements is an asset
• Experience with Power BI, data analysis, or reporting tools is an asset
• Proficiency with Microsoft Office (Excel, PowerPoint, Word, Teams)
• Familiarity with process mapping tools (Visio/Blueworks)
• Understanding of Agile, Waterfall, or hybrid delivery methods is a plus
• Awareness of AI applications in large organizations is a plus
• Ability to translate information into actionable recommendations
• Willingness to travel to client sites in North America

Responsibilities

• Participate in stakeholder interviews, workshops, and discovery sessions.
• Translate business needs into clear functional requirements.
• Analyze challenges and identify opportunities for process, operational, and tech improvements.
• Develop process maps, workflows, use cases, and BA documentation.
• Support business case development and client recommendations.
• Contribute to utility transformation engagements (AMI, MDM, CIS, etc.).
• Conduct gap analyses and research industry trends.
• Prepare presentations, reports, and client-facing materials.
• Support client meetings and coordinate activities across teams.
• Assist testing, validation, training, and business readiness.
• Collect and analyze data to identify trends and issues.
• Develop dashboards, KPIs, and performance reporting.
• Build relationships with clients and internal teams.

Skills

Analytical thinking

Problem-solving

Communication

Organizational skills

Attention to detail

Client-facing

Team collaboration

Education

Bachelor’s degree in Business, Commerce, Engineering, Economics, Information Technology, Public Administration

Tools

Power BI

Excel

PowerPoint

Word

Teams

Visio

Blueworks

Job description

Who We Are:

Util-Assist is a leading consulting and services partner to electric, water, and gas utilities across North America. We help utilities navigate digital transformation—empowering them with smart technology, data-driven solutions, and customer-first services. From outage communications to billing support and grid security, we’re reshaping how utilities serve their communities.

The Opportunity:

We are seeking a skilled Junior Business Analyst to join our growing Consulting team! This role is ideal for an early-career professional who enjoys solving problems, working with clients, analyzing data, and collaborating with experienced consultants to deliver meaningful business outcomes. You will gain hands-on exposure to utility operations, business transformation, project delivery, and consulting while building a foundation for a long-term career in the utility industry.

What You’ll be Doing:

• Participate in stakeholder interviews, workshops, and discovery sessions.
• Translate business needs into clear functional and non-functional requirements.
• Analyze business challenges and identify opportunities for process, operational, and technology improvements.
• Develop process maps, workflows, use cases, and other business analysis documentation.
• Support business case development and recommendations that help clients achieve measurable business outcomes.
• Contribute to utility transformation engagements involving areas such as AMI, MDM, CIS, customer experience and digital transformation, grid modernization, operational excellence, and strategic advisory services.
• Conduct gap analyses, research industry trends and emerging technologies, and support solution evaluations.
• Prepare presentations, reports, executive summaries, and other client-facing materials.
• Participate in client meetings and help coordinate activities across clients, vendors, and project teams.
• Support testing, validation, training, and business readiness activities.
• Collect and analyze business and operational data to identify trends, issues, and opportunities for improvement.
• Support the development of dashboards, KPIs, and performance reporting to inform client decision-making.
• Build strong relationships with clients and internal teams and contribute to knowledge sharing, continuous improvement, and innovation initiatives.

What You Bring:

• Bachelor’s degree in Business, Commerce, Engineering, Economics, Information Technology, Public Administration, or a related discipline
• 1–3 years of relevant experience
• Experience in utilities, energy, municipal services, engineering consulting, or technology projects is considered an asset
• Experience gathering and documenting business requirements is considered an asset
• Experience with Power BI, data analysis, or reporting tools is considered an asset
• Proficiency with Microsoft Excel, PowerPoint, Word, and Teams
• Familiarity with process mapping tools such as Visio or Blueworks is considered an asset
• Understanding of Agile, Waterfall, or hybrid project delivery methodologies is considered an asset
• Understanding of AI and its potential applications and impacts within large organizations is considered an asset
• Ability to transform information into clear, actionable recommendations
• Ability to travel to client sites within North America

Who You Are:

• Strong analytical and problem-solving skills
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to communicate effectively with both technical and non-technical audiencesAbility to manage multiple priorities in a fast-paced environment
• Conscientious and collaborative working style
• Ability to work effectively both independently and collaboratively
• Demonstrates initiative, curiosity, accountability, and a willingness to learn
• Comfortable working directly with clients and stakeholders

$60,000 - $80,000 a year

Why You’ll Love Working at Util-Assist

Work-Life Balance: Enjoy a truly flexible work environment with hybrid work arrangements and adaptable hours.

Summer Hours Program: Work a compressed workweek to enjoy extra days off from June to August

Upfront Vacation & Birthday Day Off: Get your full vacation balance at the start of the year and celebrate your birthday your way with a paid day off during the month of your birthday

Award-Winning Culture: Be part of a collaborative, inclusive, and growth-focused team that’s proud to be certified as a Great Place to Work® four years running.

Comprehensive Wellness Support: Access a full Employee Assistance Program with mental health resources, Nutritional Health Coaching, and recognition as one of the Best Places to Work for Mental Wellness in 2026

Career Growth: Thrive in a fast-growing company where your ambitions are supported and your development matters.

Innovative Environment: Work at the forefront of utility transformation, surrounded by forward-thinking teammates and impactful projects.

Competitive Compensation: Receive a pay package that recognizes your expertise and contributions.

Comprehensive Benefits: Access generous health and dental coverage, and RRSP matching to support your long-term goals.

Parental Leave Top-Up: Growing your family? We provide enhanced support through our parental leave top-up program.

To work with us, successful candidates must complete a SIN and passport verification and pass a police vulnerability check.

We understand that great talent comes in many forms—even if you don’t meet every requirement listed, we encourage you to apply if you’re excited about the role and eager to learn and grow in a dynamic environment.

Util-Assist is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals and provide accommodations during the recruitment process upon request. To request accommodation, please contact us at [e-mail]. All accommodation requests will be handled confidentially.

Please note that Util-Assist does not offer immigration-related support, such as visa sponsorship, work permit applications, or permanent residency assistance. Candidates must have current legal authorization to work in Canada or the U.S. Sponsorship decisions, if any, are made on a case‑time basis based on business needs.

We thank all applicants for their interest in Util-Assist; however, only those selected for an interview will be contacted.

Learn more at www.util-assist.com.