Intermediate Application Consultant – Utilities

Univerus Inc; Toronto; On-site; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Health and Dental

RRSP Matching

Generous Vacation and Paid Time Off

Education Reimbursement Program

Job summary

Univerus Inc. is seeking an Intermediate Application Consultant – Utilities to implement and support utility billing solutions for North American markets. You will combine domain knowledge of billing operations with strong technical and customer-facing skills.

Responsibilities include configuring billing modules for multiple services, validating rate structures, and leading go-live activities. Up to 50% travel is expected across North America.

Qualifications

• Knowledge of utility billing systems and municipal government operations to support compliant workflows.
• Used SQL and data querying to analyze data, troubleshoot issues, and generate reports.
• Experience with ERP or Utility Billing implementation methodologies including requirements gathering, testing, integration, and post‑go‑live support.
• Strong customer-facing communication and training delivery to improve user adoption.

Responsibilities

• Gather requirements and configure utility billing modules for water, sewer, gas, and electric services.
• Validate billing calculations, rate structures, and payment processing.
• Support integrations with GIS, SCADA, AMI, metering solutions, payment processors, and GL systems.
• Lead UAT cycles and go-live activities for billing deployments.
• Train municipal billing staff and create user documentation for SaaS onboarding.
• Provide time-sensitive support during billing runs and deadlines; triage and escalate issues.

Skills

Utility billing knowledge

SQL/data querying

API literacy

Customer-facing communication

Problem solving

Education

Bachelor’s Degree in Commerce or Finance

Tools

SQL

GIS

SCADA

AMI

ERP

Job description

Founded in 2019 and headquartered in Burnaby, British Columbia, Univerus is a fast‑growing enterprise software company specializing in vertical market solutions. With over 300 employees, more than 20 acquisitions, and a global customer base exceeding 3,500 organizations, Univerus delivers mission‑critical technology across public and private sectors. Our flagship product, Unity ERP, powers operations in local government, utilities, construction, manufacturing, health and safety, education, and beyond.

Learn more at www.univerus.com

Salary Range: $85,000 to $120,000 per year

Training and Travel

• A comprehensive in‑person training program between 4 to 6 weeks is incorporated into onboarding.
• The position involves up to 50% travel across North America, depending on project needs.
• Candidates must have the legal authorization to travel within Canada and the U.S. without requiring employer‑sponsored visas or additional visa processing.

Job Description

ROLE OVERVIEW:

The Intermediate Application Consultant – Utilities specializes in implementing and supporting utility billing solutions for both the regulated and deregulated North American markets. This role requires deep domain knowledge of billing operations—including rate structures, metered and flat billing, arrears management, and multi‑service accounts—combined with strong technical and customer‑facing skills.

Key Responsibilities

• Gather requirements and configure utility billing modules for water, sewer, gas, and electric services.
• Validate billing calculations, rate structures, and payment processing.
• Support integrations with GIS, SCADA, AMI, metering solutions, payment processors, and financial GL systems.
• Lead UAT cycles and go‑live activities for billing system deployments.
• Train municipal billing staff and create user documentation for SaaS onboarding.
• Provide time‑sensitive support during billing runs and payment deadlines; triage and elevate issues effectively.

Required Knowledge, Skills, and Abilities

• Knowledge of utility billing systems and municipal government operations to support compliant and efficient workflows.
• Utilized SQL and data querying to analyze data, troubleshoot issues, and generate actionable reports.
• Contributed to ERP or Utility Billing systems implementation methodology, including requirements gathering, testing, integration, and post‑go‑live support.
• Delivered effective customer‑facing communication and training, improving user adoption and satisfaction.
• Leveraged integration and API literacy to support system interoperability and data exchange across platforms.
• Demonstrated strong problem‑solving and support acumen to resolve technical and functional issues in a timely manner.

Nice to Have Skills

• Applied domain knowledge to support accurate processes, compliance, and customer account management.
• Led product requirements development by translating business needs into clear functional specifications and user stories.
• Designed and delivered report development solutions to provide actionable insights and improve decision‑making.
• Utilized integration and API literacy to enable seamless system connectivity and data exchange.

Education and Experience

• Bachelor’s Degree in Commerce or Finance.
• 3+ years of experience in accounting and/or
• 3+ years of experience in technical/programming field.

What We Offer

• Health and Dental
• RRSP Matching
• Generous Vacation and Paid Time Off
• Education Reimbursement Program

Our Commitment to Diversity, Equity & Inclusion

Univerus is proud to be an equal opportunity employer. We are committed to creating an inclusive and respectful workplace where everyone feels valued, supported, and empowered to contribute fully. We welcome applications from candidates of all backgrounds, abilities, and experiences, including but not limited to Indigenous peoples, racialized persons, women, LGBTQ2S+ individuals, persons with disabilities, and veterans.

If you require accommodation at any stage of the recruitment process, please let us know. We are committed to working with you to ensure your needs are met.

Please note that we may use AI as part of our recruitment and hiring process. While we may incorporate select AI features to enhance process efficiency, we remain committed to human‑led decision making. We recognize that AI is not perfect, so all AI‑generated outputs are subject to human review to ensure accuracy and fairness. Our goal is to use technology to support, not replace, thoughtful human decision‑making in recruitment and hiring.