Junior Accounts Receivable (AR) Specialist

Frontier Power Products; Surrey; On-site; CAD 45,000 - 55,000; Full time

Job summary

Frontier Power Products is seeking a Junior Accounts Receivable Specialist to manage service invoicing and customer billing across our service department in Surrey, BC. You will own the billing process for labour, parts, and maintenance charges while ensuring accuracy and timely submission through customer portals and ERP systems.

The role collaborates with the AR team to support cash flow, collections, and account reconciliations, while maintaining compliance with company policies and customer

Qualifications

• Post-secondary education in Accounting, Finance or related field is preferred.
• Experience in invoicing and accounts receivable support.
• Familiarity with service work orders and billing processes.

Responsibilities

• Review completed service work orders to ensure all billable labour, parts, travel, materials, expenses, and charges are captured.
• Prepare and process customer invoices in accordance with procedures.
• Verify time, labour rates, parts usage, PO pricing, and tax before invoicing.
• Process preventive maintenance agreements and recurring service billing on schedule.
• Monitor uninvoiced work orders and follow up with Service teams to ensure timely billing.

Skills

Invoices and billing experience

Customer service

CRM and ERP experience

Excel/Office suite

Education

Bachelor's degree in Accounting or related field

Tools

Microsoft Dynamics 365 Customer Engagement

Epicor Kinetic ERP

Excel

Outlook

Word

Job description

Junior Accounts Receivable (AR) Specialist

Job Category: Finance

Requisition Number: JUNIO001020

• Posted : October 26, 2026
• Full-Time
• On-site

Locations

Showing 1 location

19131 21st Avenue
Surrey, BC V3M3M3, CAN

• Pay or shift range: $44,928 CAD to $54,912 CAD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Frontier Power Products is an established company with over 40 years of experience and expertise in delivering top-tier power generation solutions, marine engines, and industrial engines tailored for the rugged conditions of Western Canada. There are few places on earth that have such a diverse set of challenges where engines are called upon to perform in extreme cold or high temperatures, from sea level to the tops of the Rocky Mountains and in some of the most remote locations on Earth. To meet these challenges, Frontier Power meticulously designs products that anticipate site conditions, offering customized engines and generator sets meticulously crafted to excel for our valued customers.

At Frontier Power Products, our core values focus on empowering individuals, ensuring accountability, and nurturing perseverance, all while upholding the highest standards of integrity. As part of our team, you’ll collaborate with dedicated professionals who share these principles, making it a workplace you’ll be proud to contribute to. You will be a part of a collaborative and dedicated team whom you will be proud to work with.

Why Join the Frontier Power Team?

Overview of the Position:

The AR Billing Specialist is primarily responsible for the accurate and timely preparation, processing, and management of customer invoices for the Service Department. This role serves as the primary owner of the service billing process, ensuring all labour, parts, travel, preventative maintenance services, and other billable charges are invoiced accurately and in accordance with company policies and customer requirements.

The AR Billing Specialist owns the administration and management of customer invoicing portals across the organization, including invoice submission, supporting documentation, customer-specific billing requirements, portal maintenance, and resolution of rejected or disputed invoices. The role is responsible for ensuring invoices are submitted accurately and on time through customer portals and other electronic billing platforms.

The AR Billing Specialist will work closely with the Accounts Receivable team to support cash flow, customer account administration, and billing process improvements. Primary responsibility for cash application, AR invoice posting and auditing, collections, aging management, and overall receivables administration.

This is an onsite position.

Key Duties and Responsibilities:

• Review completed service work orders to ensure all billable labour, parts, travel, materials, expenses, and applicable charges are captured accurately.
• Prepare and process customer invoices in accordance with company procedures and customer requirements.
• Verify technician time, labour rates, parts usage, purchase orders, pricing, and tax application prior to invoicing.
• Process preventative maintenance agreements and recurring service billing accurately and on schedule.
• Monitor uninvoiced work orders and follow up with Service teams to ensure timely billing.
• Ensure completed service work orders are invoiced within established departmental service level expectations.
• Investigate and resolve invoicing discrepancies related to pricing, labour, parts, taxes, purchase orders, and customer requirements.
• Submit invoices and supporting documentation through customer portals and proactively manage portal requirements, including rejected invoices, disputes, and customer-specific billing requirements.
• Maintain customer portal records, access credentials, billing instructions, and supporting documentation requirements.
• Monitor customer portal activity and proactively resolve rejected, disputed, or unprocessed invoices to support timely payment and minimize delays in collections.
• Act as a subject matter expert on customer billing requirements and electronic invoicing processes.
• Collaborate with the Jr. AR Specialist to manage and ensure invoices from all departments are submitted in accordance with customer-specific requirements.
• Collect and process required prepayments for service and preventative maintenance work.
• Process customer credit card payments in accordance with company policies and PCI compliance requirements.
• Coordinate with customers to obtain payment prior to the release or scheduling of work requiring prepayment.
• Respond to customer inquiries regarding invoices, payment requirements, and supporting documentation.
• Investigate and assist in resolving invoice disputes, short payments, and billing discrepancies.
• Maintain accurate customer billing and payment records within the ERP system.
• Provide supporting documentation and account details to assist the Jr. AR Specialist with collections and account reconciliation activities.
• Provide backup support to Accounts Receivable functions during peak periods or staff absences.
• Maintain organized invoicing, payment, and customer account documentation.
• Ensure compliance with customer contractual requirements, purchase orders, and company policies.
• Maintain confidentiality of customer, financial, and company information.
• Collaborate with internal departments to improve billing accuracy and efficiency.
• Perform other duties as assigned.

Experience and Qualifications:

• Post-secondary education in Accounting, Finance, Business Administration, or a related field is preferred.
• 2-3 years of experience in invoicing, billing, customer account administration, or accounts receivable support within a finance environment.
• Experience working with service work orders, customer billing, dispute management, and resolution.
• Experience working with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems, including Microsoft Dynamics 365 Customer Engagement and Epicor Kinetic ERP, is considered a strong asset.
• Strong customer service and relationship management skills.
• Experience processing payments and handling customer account inquiries.
• Knowledge of billing, customer payment processing, customer portal administration, and accounts receivable processes.
• Proficiency with Microsoft Office, particularly Excel, Outlook, and Word.

#MP

Qualifications

Education

Required

Bachelor's degree or better in Accounting or related field.