JS-NU26-32- Manager, Justice Services

Springboard; Toronto; On-site; CAD 78,000 - 94,000; Full time

Job summary

Springboard is seeking a Manager, Justice Services in Toronto, ON to lead a portfolio of youth and adult justice programs. You will oversee 24/7 open custody/detention initiatives and community services, guiding strategic planning, program evaluation, and stakeholder engagement.

Advanced leadership in non-profit settings, strong knowledge of CYFSA/YCJA, and experience with budgets and funders are essential.

Qualifications

• 5+ years of leadership experience in social services
• Strong knowledge of youth and adult justice systems, legislation, processes, and service landscapes
• Experience engaging diverse populations with a culturally responsive and affirming lens
• Excellent interpersonal, written, and verbal communication skills
• Experience supporting teams with reflective supervision that fosters staff wellbeing, autonomy, and accountability
• Experience overseeing live-in and/or community-based programs in youth or adult justice contexts
• Understanding of licensing requirements, compliance standards, and working in unionized settings
• Proven ability to manage program budgets, contracts, and funder relationships
• Knowledge of program design, implementation, and evaluation frameworks
• Familiarity with trauma-informed, participant-centered, and strength-based service models
• Ability to navigate complex systems and collaborate with multi-sector stakeholders

Responsibilities

• Leadership and Oversight: lead a multidisciplinary team across multiple justice programs with a focus on trauma-informed, equity-centered, and anti-oppressive practices; foster inclusion, accountability and continuous learning; oversee program operations, service delivery, and quality assurance; ensure compliance with relevant legislation and standards (e.g., CYFSA, YCJA, licensing standards, SOR)
• Stakeholder Relationships: collaborate with internal departments, community partners, funders, and referral sources; build relationships with community networks; represent Springboard at external meetings and partnerships
• Organizational Leadership: develop and achieve departmental goals aligned with the strategic plan; contribute to agency-wide initiatives; lead and participate in meetings, planning sessions, and trainings; support an internal culture aligned with Springboard’s values
• Administration and Professional Development: manage departmental contracts, budgets, and expenditures; support policies and procedures in a unionized environment; guide program and operational goals; contribute to evaluation, data collection, and quality improvement; participate in special projects and service expansions; perform other responsibilities as assigned

Skills

Leadership

Communication

Stakeholder relations

Trauma-informed

Reflective supervision

Community engagement

Education

Post-secondary education in social work

Job description

Overview

Manager, Justice Services is a leadership role responsible for the operational leadership and strategic development of a portfolio of programs and projects serving youth and adults involved in – or at risk of involvement in – the justice system. This includes oversight of a 24/7 open custody/detention program and multiple community-based justice services. The role contributes to strategic planning, program evaluation, communications, fund development, and risk management as part of the senior leadership team.

Responsibilities

• Leadership and Oversight: lead a multidisciplinary team across multiple justice programs with a focus on trauma-informed, equity-centered, and anti-oppressive practices; foster inclusion, accountability and continuous learning; oversee program operations, service delivery, and quality assurance; ensure compliance with relevant legislation and standards (e.g., CYFSA, YCJA, licensing standards, SOR).
• Stakeholder Relationships: collaborate with internal departments, community partners, funders, and referral sources; build relationships with community networks; represent Springboard at external meetings and partnerships.
• Organizational Leadership: develop and achieve departmental goals aligned with the strategic plan; contribute to agency-wide initiatives; lead and participate in meetings, planning sessions, and trainings; support an internal culture aligned with Springboard’s values.
• Administration and Professional Development: manage departmental contracts, budgets, and expenditures; support policies and procedures in a unionized environment; guide program and operational goals; contribute to evaluation, data collection, and quality improvement; participate in special projects and service expansions; perform other responsibilities as assigned.

Qualifications

Education/Training

• Post-secondary education in social work, community development, or a related field
• 5+ years of leadership experience in social services, ideally within youth and/or adult justice, or related community settings

Knowledge/Experience

• Minimum five (5) years’ leadership experience across multiple programs in a non-profit setting
• Strong knowledge of youth and adult justice systems, legislation, processes, and service landscapes; understanding of how systemic inequities affect access and outcomes
• Experience engaging diverse populations with a culturally responsive and affirming lens
• Excellent interpersonal, written, and verbal communication skills
• Experience supporting teams with reflective supervision that fosters staff wellbeing, autonomy, and accountability
• Experience overseeing live-in and/or community-based programs in youth or adult justice contexts
• Understanding of licensing requirements, compliance standards, and working in unionized settings
• Proven ability to manage program budgets, contracts, and funder relationships
• Knowledge of program design, implementation, and evaluation frameworks
• Familiarity with trauma-informed, participant-centered, and strength-based service models
• Ability to navigate complex systems and collaborate with multi-sector stakeholders

Assets

• Current Vulnerable Sector Screening (VSS) and eligibility for Broad Record Check
• Lived experience navigating the justice system or related barriers is an asset; understanding of communities most impacted by these systems
• Ability to speak French is an asset

Details

• Job Class: Non-Union
• Department: Justice Services
• Location: Toronto, ON
• Status: Full-Time Permanent
• Pay Rate: $78,000 to $94,000 per annum
• Vacancy Number: JS-NU26-32
• Available: Immediately
• Hours/Shifts: Monday to Friday 9 am – 5 pm; some evenings and weekends may be required; on-call duties as required