Jr. Specialist, IT Operations

Aecon Group Inc.; Toronto; On-site; CAD 60,000 - 65,000; Full time

Job summary

Aecon Group Inc. is seeking an IT Operations Specialist to deliver day-to-day operational IT support for corporate offices, branch offices and job sites.

You will support end users on-site and remotely, deploy equipment, and update the CMDB as part of project setups. You will design and manage job-site IT layouts, coordinate with internal teams and vendors, and maintain diagrams for cabling and meeting room tech.

Qualifications

• Degree or diploma related to Information Services or equivalent work experience.
• Training on multiple technologies including HP, Cisco, Juniper, Lenovo and Apple hardware and software.
• Familiarity with ITIL is considered an asset.
• Strong knowledge of Windows 11 and Microsoft 365 suite, Teams Windows App, Intune.
• Experience with setup, deployment and support/management of large printer fleets.
• Experience with setup, deployment and support of meeting room/video conference technology.
• Experience with Incident Management, Problem Management, Knowledge Management, Change Management and Service Level Management and ITSM tools (BMC).
• Ability to clearly communicate technical concepts to non-technical people.
• Excellent customer service skills.
• Technical knowledge in computer hardware and software configuration.
• Multitasking skills to work in a fast-paced environment.
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures.

Responsibilities

• Provide day-to-day operational IT support to corporate and venue sites.
• Provide remote and in-person IT support to end users as needed.
• Set up and deploy equipment; maintain CMDB updates.
• Design and manage job-site IT setups and coordinate with internal teams and vendors.
• Create and maintain diagrams for cabling, workstation, and meeting room equipment.
• Manage lifecycle of offices and job sites from mobilization to demobilization.
• Oversee reclaim and decommissioning of IT equipment.
• Support Aecon’s joint ventures as needed.
• Collaborate with sourcing to procure effective, cost-efficient equipment.
• Contribute to estimates for new project job sites.
• Follow Aecon IT policies, procedures and guidelines.

Skills

HP hardware

Cisco

Juniper

Lenovo hardware

Apple hardware

Windows 11

Microsoft 365

Teams

Intune

Printer fleets

Video conferencing

ITSM

BMC

Communication

Customer service

Multitasking

Problem solving

Education

Information Services degree or equivalent

Tools

BMC ITSM

Job description

Come Build Your Career at Aecon! Aecon delivers some of the most complex and impactful infrastructure projects — from transformative transportation networks to critical energy, industrial and nuclear programs. The projects we build connect communities and power future generations. With deep roots in North America and a strong footprint internationally, Aecon brings global expertise and proudly serves public and private sector clients through its Construction and Concessions segment. Safety Always is not only our #1 core value - it is the standard that anchors our culture. We believe the most ambitious projects deserve the most committed people. At Aecon, you won't just build your career - you'll help build what matters to enable future generations to thrive.

At Aecon, You Can Count On

• Safety Always. Our number one core value. The safety of our people, projects, partners, and stakeholders is our priority focus - today and always.
• Integrity. We lead by example, with humility and courage.
• Accountability. We're passionate about delivering on our commitments.
• Inclusion. We provide opportunities where people feel valued, supported, and empowered to contribute fully.

We deliver infrastructure with purpose, and our people are at the heart of everything we do. Aecon employees are incredibly proud to build some of the most impactful infrastructure of this generation – we call it Aecon Proud.

At Aecon We

• Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.
• Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University, tuition reimbursement, and Leadership Programs.
• Are committed to creating work environments focused on mutual respect, teamwork, collaboration, and new ideas, through meaningful initiatives, training, partnerships with Veteran groups, our Aecon Women in Trades and diversity programs, as well as our Employee Resource Groups (ERGs), to ensure we are building with top talent and harnessing our collective strengths within every aspect of our culture.
• Operate responsibly by managing risk, safety, and environmental considerations across all our projects and surrounding communities.

Our success is built on the passion, expertise, and dedication of our people. Together, we embrace strong execution, innovation, and continuous improvement - values that come to life through the unique talents and collaborative spirit of every team member. If you're inspired to make a difference through future-building projects, join our best-in-class team.

What is the Opportunity?

Reporting to the Manager, IT Operations, the IT Operations Specialist is responsible for day-to-day operational IT support, requests and project setup support for all corporate and branch offices, job sites, networks.

What You’ll Do Here

• Support corporate, key branch offices and job sites as assigned
• Provide remote and in person IT support to all end users as needed day-to-day
• Setup and deployment of equipment, making CMDB updates as necessary
• Design and manage job site setups, engaging other internal teams and vendors as necessary
• Creating and managing diagrams for cabling and workstation requirements, meeting room equipment etc
• Manage office support and job sites throughout their entire lifecycle – from site mobilization to site demobilization
• Oversee proper reclaim and decommissioning of IT equipment
• Supporting Aecon’s joint venture projects as necessary
• Work with strategic Sourcing and procurement teams to source effective and affordable equipment for sites
• Participate in the creation of estimates for all new project job sites
• Follow and support Aecon’s IT policies, procedures and guidelines

What You Bring To The Team

• Degree or diploma related to Information Services or equivalent work experience
• Demonstrable experience with and training on multiple technologies including (but not limited to) HP, Cisco, Juniper, Lenovo and Apple hardware and software
• Familiarity with ITIL is considered an asset
• Strong knowledge of Windows 11 and Microsoft products including 365 suite, Teams Windows App, Intune
• Experience with setup, deployment and support/management of large printer fleets
• Experience with setup, deployment and support of meeting room/video conference technology
• Experience with Incident Management, Problem Management, Knowledge Management, Change Management and Service Level Management and ITSM tools (BMC)
• Ability to clearly communicate technical concepts to non-technical people
• Excellent customer service skills
• Technical knowledge in computer hardware and software configuration
• Multitasking skills to work in a fast-paced environment
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures

Reason for vacancy: New

The expected pay range for this role is $60,000 - $65,000 per year

Individual pay is determined based on several factors, including work location, education, experience, unique skills and job conditions. Other considerations may include certifications, specialized training, and the complexity or scope of the role.

Aecon fosters diversity, inclusion and belonging within and across our organization. We welcome all to apply including, women, visible minorities, Indigenous peoples, persons with disabilities, and persons of any sexual orientation or gender identity.

We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner. Through the implementation of the requirements of the ACA and its applicable regulations, appropriate accommodations will be provided upon request throughout the interview and hiring process.

As part of our commitment to fair and transparent hiring practices, Aecon may use artificial intelligence (AI) tools to assist in screening and reviewing candidates. These tools are applied responsibly and in accordance with applicable privacy laws and Aecon’s AI Usage Policy. All final decisions are made by qualified Aecon team members.