Jr. Software Support (Vancouver Island residents ONLY)

Plexxis Software; Victoria; On-site; CAD 62,000 - 83,000; Full time

Job summary

Join a dynamic team at a leading software company as a Support Specialist. In this customer-facing role, you'll resolve software-related inquiries, enhance customer satisfaction, and contribute to the overall value of our solutions. Enjoy a collaborative work environment with great perks, including a gym and outdoor views. If you're organized, a problem solver, and have strong interpersonal skills, we want to hear from you!

Benefits

Company Gym

Games Room

Themed Theatre

Outdoor Patio with Lake Views

Qualifications

• Eligible to work in Canada.
• Customer care experience preferred.

Responsibilities

• Resolve customer software-related questions efficiently.
• Diagnose and troubleshoot software issues.
• Provide support and training to customers.

Skills

Organizational Skills

Problem-Solving Skills

Interpersonal Skills

Education

College or University Degree in Business

Job description

All successful candidates are required to reside within commuting distance of our Langford / Victoria office location.

Plexxis does not offer remote work opportunities.

Salary Range : $62,500 - $82,500

Purpose :

A professional customer-facing position, the Support Specialist is responsible for resolving customer software-related questions in a timely, efficient, and friendly manner. This role significantly impacts customer satisfaction and contributes to the overall experience and value that customers derive from Plexxis solutions.

Shift start times may vary depending on company needs / requirements.

Duties & Responsibilities :

• Learn and become proficient in all aspects of the Plexxis Enterprise Resource Planning (ERP) system.
• Proactively recognize and resolve issues efficiently.
• Diagnose and troubleshoot post-implementation software questions and issues as required.
• Log all Service Desk issues.
• Identify and escalate urgent situations.
• Interact successfully with customers, providing support, training, and presentations.
• Proactively reach out to customers via telephone and email for support.
• Communicate customer feedback, recommendations, and concerns to the Project Manager, Account Manager, and Programming Coordinator.

Knowledge & Experience :

• Good organizational and time management skills.
• Strong problem-solving skills.
• Strong interpersonal skills.
• Eligible to work in Canada.

Other Skills & Qualifications (preferred but not required):

• Customer care experience.
• College or university degree in Business, Accounting, or related field.
• Experience in estimating, construction estimating software, digital takeoff, project management, construction management software, construction accounting software, and financial reporting for the wall and ceiling industry (preferred but not required).

What it's like working at Plexxis?

Our environment is casual yet committed to quality. We foster a social atmosphere built on mutual respect and collaboration. Our team is dedicated to delivering exceptional results, equipped with tools such as a company gym, games room, themed theatre, large kitchen, outdoor patio with lake views, and access to local trails and parks. We value camaraderie and support among colleagues.

About Plexxis Software :

Plexxis Drywall ERP software enhances profitability and efficiency for wall & ceiling contractors through expert consulting and a comprehensive software suite that integrates digital takeoff, costing, construction management, mobile applications, and accounting into a unified system. Since 1999, our focus on the wall and ceiling trade has driven us to assemble a team of experts committed to delivering unmatched solutions in quality and customer service.

Are you the perfect fit? Do you wish to:

• Work with a dedicated, fun, and hardworking team?
• Be part of a rapidly growing, high-energy company with an entrepreneurial spirit?
• Position yourself to become a global leader in the industry?
• Enjoy challenges both in the workspace and recreational areas like our billiards café?
• Escape the politics of large corporations and focus on innovative, ambitious goals?

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